Admissions Support Specialist — Buffalo, NY

Liaison; Buffalo (NY); On-site; USD 22,000 - 28,000; Full time

Job summary

Liaison in Buffalo, NY is seeking a Customer Service Representative to guide applicants through the admissions journey. This temporary-to-full-time role supports via phone, chat, and email, with an in-office welcome during the first week each month.

You’ll collaborate with applicants to ensure a smooth, positive experience while meeting performance standards. A Bachelor’s degree is preferred and 1–2 years in customer service are expected. Proficiency with MS Office and CRM is required.

Qualifications

• Bachelor’s degree strongly preferred.
• 1–2 years of customer service experience.
• Proficiency with MS Office and web-based information sources.
• Strong written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work in Buffalo, NY office at least during first weeks.

Responsibilities

• Respond to inbound inquiries via phone, email, and chat.
• Maintain accurate call records in the CRM.
• Meet department performance standards.
• Troubleshoot issues with web-based applications and billing inquiries.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

Bachelor's degree

Tools

MS Office

CRM software

Job description

Liaison in Buffalo, NY is seeking a Customer Service Representative to guide applicants through the admissions journey. This temporary-to-full-time role supports via phone, chat, and email, with an in-office welcome during the first week each month.

You’ll collaborate with applicants to ensure a smooth, positive experience while meeting performance standards. A Bachelor’s degree is preferred and 1–2 years in customer service are expected. Proficiency with MS Office and CRM is required.