Admissions Support Specialist – Temp-to-Full-Time, Buffalo

Liaison International; Buffalo (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

Liaison International is hiring a Customer Service Representative to support applicants through phone, chat and email. You will act as the primary contact, guiding users through each step of the application journey with a focus on high-quality service.

The role involves in-person collaboration at our Buffalo, NY office during the first week each month. This temporary-to-full-time position offers a pathway to permanent employment after 90 days based on performance.

Qualifications

• Bachelor’s degree strongly preferred.
• 1-2 years in a customer service role.
• Demonstrated interpersonal, written, and verbal communication skills.
• Proven ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Respond to inquiries via phone, email and chat in a call center setting.
• Maintain accurate records of call data in the CRM system.
• Meet department standards for quality and quantity.
• Troubleshoot issues with web-based applications including status and billing inquiries.

Skills

Customer service

Communication

Multitasking

Attention to detail

Time management

Education

Bachelor's degree

Tools

MS Office

Job description

Liaison International is hiring a Customer Service Representative to support applicants through phone, chat and email. You will act as the primary contact, guiding users through each step of the application journey with a focus on high-quality service.

The role involves in-person collaboration at our Buffalo, NY office during the first week each month. This temporary-to-full-time position offers a pathway to permanent employment after 90 days based on performance.