Admissions Support Coordinator

Institute of Culinary Education; New York (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Tuition Assistance

Free Recreational Classes

Flexible Spending Account

401(k)

Job summary

The Institute of Culinary Education is seeking an Admissions Support Coordinator to guide prospective students through the admissions process. This role supports and coordinates with the Admissions team, keeping enrollment records accurate and timely.

You will interact with applicants via phone, email, and in person, ensuring a high-quality experience while managing documentation and data entry in CRM systems.

Qualifications

• Associate degree or relevant professional experience.
• Minimum of two (2) years of experience in a fast-paced, team-oriented environment.
• Strong organizational skills with exceptional attention to detail and the ability to review information for accuracy.
• Strong written and verbal communication skills with excellent interpersonal and customer service abilities.
• Demonstrated critical-thinking and problem-solving skills with escalation awareness.
• Ability to prioritize and manage multiple assignments and deadlines.
• Proficiency in Microsoft Excel and Word and Google Docs, with the ability to learn CRM platforms quickly.
• Strong data-entry and record-management skills with accuracy.

Responsibilities

• Support Admissions representatives and applicants throughout the enrollment process by collecting, reviewing, validating, and tracking required admissions and enrollment documentation.
• Review applicant and student files for completeness and accuracy, with an auditor’s eye for detail, to meet institutional, regulatory, and compliance requirements.
• Process applications, enrollments, and related admissions documentation accurately and efficiently while maintaining timely records in the CRM and other systems.
• Serve as a forward-facing customer service representative for the school, responding to applicant questions by phone, email, and in person.
• Maintain organized tracking systems for outstanding admissions requirements, deadlines, and follow-up activities; communicate next steps.
• Manage multiple priorities and administrative responsibilities in a fast-paced environment with adaptability.
• Support Admissions events and department operations, including check-in, scheduling, attendance tracking, data entry, and coordination with departments.
• Identify and elevate potential compliance, documentation, or data-integrity concerns in CRM records and admissions requirements.
• Collaborate with Admissions and other departments to resolve applicant issues and support a smooth enrollment experience.
• Perform additional administrative and Admissions Support responsibilities as assigned.

Skills

Customer service

Attention to detail

Communication

Organizational skills

Problem solving

Prioritization

Education

Associate degree

Tools

Microsoft Excel

Microsoft Word

Google Docs

Job description

The Institute of Culinary Education is seeking an Admissions Support Coordinator to join our Admissions team and help guide prospective students through the admissions process. We are one of America's leading centers for culinary education and the largest culinary school in New York City and Los Angeles. We are passionate about helping students of all ages and backgrounds pursue their culinary career dreams. We're looking for an Admissions Support Coordinator who is passionate about the world of food and is excited to contribute to our growing organization.

Success in this role requires a genuine desire to assist others in a team-oriented environment. The Admissions Support Coordinator will join a team that annually serves 1000’s of prospective students who are looking to pursue their dreams of a culinary education by attending the Institute.

Admissions Support Coordinator is a key member of our Admissions team and reports directly to our Assistant Director of Admissions Support. We support and reward creativity, performance, professional development and team involvement. We also have fun, and eat well, in the process!

Key Job Responsibilities:

• Support Admissions representatives and applicants throughout the enrollment process by collecting, reviewing, validating, and tracking required admissions and enrollment documentation.
• Review applicant and student files for completeness and accuracy, with an auditor’s eye for detail, to help ensure institutional, regulatory, and compliance requirements are met.
• Process applications, enrollments, and related admissions documentation accurately and efficiently while maintaining timely and accurate records within the CRM and other admissions systems.
• Serve as a forward-facing customer service representative for the school, responding professionally and promptly to applicant questions by phone, email, and in person.
• Maintain organized tracking systems for outstanding admissions requirements, documentation, deadlines, and follow-up activities; proactively identify missing information and communicate next steps.
• Manage multiple priorities and administrative responsibilities simultaneously in a fast-paced environment, with the ability to pivot quickly as departmental priorities change while maintaining accuracy and follow-through.
• Support Admissions events and department operations, including applicant and guest check-in, scheduling, attendance tracking, data entry, event preparation, and coordination with appropriate departments.
• Identify, communicate, and appropriately elevate potential compliance, documentation, or data-integrity concerns, including issues related to applicant files, CRM records, and Admissions requirements.
• Collaborate closely with Admissions representatives and other departments to resolve applicant issues and support an efficient enrollment experience.
• Perform additional administrative and Admissions Support responsibilities as assigned.

Experience and Educational Requirements

• Associate degree or relevant professional experience.
• Minimum of two (2) years of experience working in a fast-paced, team-oriented environment, preferably in admissions, education, customer service, administration, data management, or a related field.
• Strong organizational skills with exceptional attention to detail and the ability to review information for accuracy, completeness, and consistency.
• Strong written and verbal communication skills, with excellent interpersonal and customer service abilities.
• Demonstrated critical-thinking and problem-solving skills, with the ability to recognize issues, research information, and determine when escalation is appropriate.
• Ability to prioritize and manage multiple assignments, deadlines, student files, and competing responsibilities while maintaining accuracy.
• Proficiency in Microsoft Excel and Word and Google Docs, with the ability to learn CRM platforms and other software systems quickly.
• Strong data-entry and record-management skills, with an emphasis on accuracy and consistent documentation.
• Dependable, proactive, adaptable, and comfortable working both independently and collaboratively as part of a team.
• Flexible schedule required, including evening and occasional weekend availability. Work schedules may include morning, evening, and occasional later shifts based on Admissions department needs.

PAY: $20.00 - $25.00 Per Hour

The position is full-time and requires flexibility to work evening and weekend shifts, including Saturday and Sunday coverage, according to the department schedule, which is set in advance.

BENEFITS:

• Health Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Paid Time Off
• Employee Tuition Assistance
• Free Recreational Classes
• Flexible Spending Account
• 401(k)

About the Institute of Culinary Education:
The award-winning Institute of Culinary Education was established in 1975 and has since grown to be one of America's leading centers for culinary education and the largest culinary institute in New York City and Los Angeles. In 2015, we built and moved to a new flagship location in lower Manhattan, NY. In 2019, USAToday ranked us the "#1 culinary school in America". The foundation of the Institute is its programs in Culinary Arts, Pastry & Baking Arts, Restaurant & Culinary Management, Hotel & Hospitality Management and Health-Supportive Culinary Arts. The Institute's programs are intensive, sophisticated and can be completed in 6-13 months. In addition to career programs, we offer a vast menu of recreational courses for the public, and a highly developed special events division. The Institute continues to grow and evolve with the launch of its LA campus in 2018, the acquisition of the Natural Gourmet Institute in 2019 and the acquisition of the French Culinary Institute (ie International Culinary Center) in 2020. For more information, please visit our website at ice.edu or connect with us @iceculinary on Facebook, Twitter and Instagram. Watch our videos on YouTube at: https://www.youtube.com/iceculinary

The Institute of Culinary Education is an equal opportunity employer.