Admissions Support Specialist - Guide Prospects to Enrollment

Institute of Culinary Education; New York (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Tuition Assistance

Free Recreational Classes

Flexible Spending Account

401(k)

Job summary

The Institute of Culinary Education is seeking an Admissions Support Coordinator to guide prospective students through the admissions process. This role supports and coordinates with the Admissions team, keeping enrollment records accurate and timely.

You will interact with applicants via phone, email, and in person, ensuring a high-quality experience while managing documentation and data entry in CRM systems.

Qualifications

• Associate degree or relevant professional experience.
• Minimum of two (2) years of experience in a fast-paced, team-oriented environment.
• Strong organizational skills with exceptional attention to detail and the ability to review information for accuracy.
• Strong written and verbal communication skills with excellent interpersonal and customer service abilities.
• Demonstrated critical-thinking and problem-solving skills with escalation awareness.
• Ability to prioritize and manage multiple assignments and deadlines.
• Proficiency in Microsoft Excel and Word and Google Docs, with the ability to learn CRM platforms quickly.
• Strong data-entry and record-management skills with accuracy.

Responsibilities

• Support Admissions representatives and applicants throughout the enrollment process by collecting, reviewing, validating, and tracking required admissions and enrollment documentation.
• Review applicant and student files for completeness and accuracy, with an auditor’s eye for detail, to meet institutional, regulatory, and compliance requirements.
• Process applications, enrollments, and related admissions documentation accurately and efficiently while maintaining timely records in the CRM and other systems.
• Serve as a forward-facing customer service representative for the school, responding to applicant questions by phone, email, and in person.
• Maintain organized tracking systems for outstanding admissions requirements, deadlines, and follow-up activities; communicate next steps.
• Manage multiple priorities and administrative responsibilities in a fast-paced environment with adaptability.
• Support Admissions events and department operations, including check-in, scheduling, attendance tracking, data entry, and coordination with departments.
• Identify and elevate potential compliance, documentation, or data-integrity concerns in CRM records and admissions requirements.
• Collaborate with Admissions and other departments to resolve applicant issues and support a smooth enrollment experience.
• Perform additional administrative and Admissions Support responsibilities as assigned.

Skills

Customer service

Attention to detail

Communication

Organizational skills

Problem solving

Prioritization

Education

Associate degree

Tools

Microsoft Excel

Microsoft Word

Google Docs

Job description

The Institute of Culinary Education is seeking an Admissions Support Coordinator to guide prospective students through the admissions process. This role supports and coordinates with the Admissions team, keeping enrollment records accurate and timely.

You will interact with applicants via phone, email, and in person, ensuring a high-quality experience while managing documentation and data entry in CRM systems.