Admissions Support Coordinator

Embark Behavioral Health; Chandler (AZ); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Parental Leave

Life & Disability Coverage

401(k) with Company Match

PTO & Holidays

Employee Assistance Program (EAP)

Job summary

Embark Behavioral Health is seeking an Admissions Coordinator in Chandler, AZ. The role involves guiding families through the admissions process, conducting needs assessments by phone, and coordinating with clinical teams to connect youth with appropriate care.

The position offers a hybrid work environment (2 days in-office, 3 days remote) with a schedule Monday–Friday, 9:00 AM–5:00 PM. A Bachelor's degree is preferred and bilingual English/Spanish is a plus.

Qualifications

• 2+ years of behavioral health admissions or related experience.
• Bachelor's degree preferred.
• Strong phone presence with empathy and the ability to navigate objections.

Responsibilities

• Connect with prospective families by phone and conduct initial needs assessments.
• Guide families through the admissions process from first inquiry to enrollment.
• Partner closely with clinical teams, program leadership, and internal stakeholders to coordinate admissions.
• Follow up promptly with inquiries and build meaningful relationships with families seeking care.
• Maintain accurate documentation and activity tracking in Salesforce.
• Develop expertise in Embark's programs and behavioral health treatment options.
• Contribute to a collaborative, goal-oriented team focused on helping more young people access life-changing care.

Skills

Empathy

Phone communication

Organization

Verbal/written communication

Bilingual English/Spanish

Education

Bachelor's degree

Tools

Salesforce

Job description

Overview

Hourly Pay: $22.00 to $24.00, includes quarterly metric bonus opportunity!

Work Environment: Hybrid (2 days in-office, 3 days remote)

Location: 3133 W Frye Rd., Suite 525, Chandler, AZ

Schedule: Monday - Friday 9:00 AM to 5:00 PM

When families reach out for help, they're often navigating one of the most difficult moments in their lives. As anAdmissions Coordinator, you'll serve as a trusted guide, helping families understand treatment options, navigate the admissions process, and connect their child with the support they need.

Responsibilities

• Connect with prospective families by phone and conduct initial needs assessments.
• Guide families through the admissions process from first inquiry to enrollment.
• Partner closely with clinical teams, program leadership, and internal stakeholders to coordinate admissions.
• Follow up promptly with inquiries and build meaningful relationships with families seeking care.
• Maintain accurate documentation and activity tracking in Salesforce.
• Develop expertise in Embark's programs and behavioral health treatment options.
• Contribute to a collaborative, goal-oriented team focused on helping more young people access life-changing care.

Qualifications

• 2+ years of behavioral health, healthcare admissions, patient access, intake, or related experience required.
• Bachelor's degree preferred.
• Strong phone presence with the ability to build trust, communicate with empathy, and confidently navigate objections.
• Organized and able to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Bilingual (English/Spanish) is a plus.

Benefits

• Medical, Dental & Vision Insurance– Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
• Paid Parental Leave– Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
• Life & Disability Coverage– Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
• 401(k) with Company Match– Retirement savings with matching contributions after eligibility period.
• PTO & Holidays– Competitive PTO accrual plans and paid holidays throughout the year.
• Employee Assistance Program (EAP)– Free, confidential support for life’s challenges.

Embark is an Equal Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.