Admissions Representative

Stanbridge University; San Marcos (CA); On-site; USD 41,000 - 48,000; Full time

Job summary

Stanbridge University in California seeks an energetic Admissions Representative to guide prospective students from inquiry to enrollment in a KPI-driven environment. You will manage inquiries, conduct interviews, present programs, and coordinate with Financial Aid and Academic departments to ensure a smooth enrollment process.

The successful candidate will have a Bachelor's degree, 2+ years in admissions or customer-facing roles, and strong CRM proficiency, communication, and organization in a

Qualifications

• Bachelor's degree required and 2+ years in admissions or similar customer-facing roles.
• Strong knowledge of higher education regulations and compliance is a plus.
• Excellent oral, written, and interpersonal communication in a diverse environment.

Responsibilities

• Own the full lifecycle of prospective student engagement from inquiry through enrollment.
• Respond to inquiries via phone, web, and in-person with timely, professional information.
• Schedule admissions interviews and guide students through the enrollment process.
• Coordinate with Financial Aid and Academic departments to support onboarding.

Skills

Communication

CRM proficiency

Interviewing

Organization

Education

Bachelor's degree

2+ years admissions experience

Tools

CRM systems

Job description

Admissions Representative: Are you a high-energy, goal-driven professional who thrives in a performance-based environment and enjoys helping others take the next step toward their future? The demand for skilled healthcare professionals has never been greater-and the shortage continues to grow. At Stanbridge University, we are committed to preparing the next generation of healthcare professionals who will make a meaningful impact in their communities. As an Admissions Representative, you will play a critical role in that mission by guiding prospective students from initial inquiry through enrollment. This is a KPI-driven role where success is measured by activity, engagement, and enrollment outcomes, with clear performance expectations aligned to individual, team, and institutional goals. It is ideal for individuals who thrive in a fast-paced, goal-oriented environment and take ownership of their work while delivering a high-quality, student-centered experience.

Essential Functions

Student Engagement & Admissions Guidance: This role owns the full lifecycle of prospective student engagement, from initial inquiry through enrollment. Respond to phone, web, and in-person inquiries in a timely and professional manner Build rapport with prospective students and identify their educational and career goals Schedule and conduct admissions interviews, providing clear, accurate, and complete information about programs and the admissions process Guide prospective students through the decision-making and enrollment process Present program content, length, academic requirements, and career outcomes in alignment with university standards

Evaluation & Process Management

Evaluate applicants' educational background and career objectives to determine appropriate program fit Administer and communicate admissions assessment results, including coordinating retake opportunities as needed Ensure all admissions activities comply with institutional policies and accrediting, state, and federal regulations Provide approved student outcomes and institutional data to prospective students

Operations & Collaboration

Accurately track and manage all activity within CRM systems, including leads, calls, appointments, interviews, and enrollments Coordinate with Financial Aid, Student Services, and Academic departments to support the admissions and onboarding process Utilize all available tools and systems, including databases, phone systems, and internal platforms Provide feedback to the Director of Admissions regarding trends, challenges, and process improvements Attend departmental meetings, graduation ceremonies, and university events as required

Professional Standards & Service

Foster a professional and respectful environment aligned with the university's mission and values Deliver outstanding customer service to all prospective students and university stakeholders Maintain performance standards as measured by activity, outcomes, and quality of interactions Continue progress toward individual, departmental, and institutional goals Perform other duties as assigned

Performance Expectations

Consistently meet or exceed defined KPIs, including outreach activity, scheduled interviews, follow-ups, and enrollments Manage a structured pipeline of prospective students from inquiry through enrollment Maintain accurate, timely, and compliant documentation of all admissions activity Deliver a high-quality, student-centered admissions experience aligned with university standards Demonstrate accountability for individual performance and contribution to team and campus enrollment goals

Who Thrives in This Role

Professionals who can manage high volumes of outreach and follow-up while maintaining quality and compliance Strong communicators who can quickly build trust and guide meaningful conversations Organized professionals who can manage multiple leads and priorities simultaneously Goal-oriented individuals who take accountability for outcomes Professionals motivated by helping others achieve educational and career success Team players who collaborate effectively across departments Individuals who thrive in a KPI-driven environment and take ownership of meeting activity and enrollment expectations Resilient professionals who can maintain consistency, persistence, and a positive approach in a performance-driven environment

Qualifications

Bachelor's degree from an accredited college or university 2+ years of experience in admissions, higher education, or a customer-facing role Experience working in a goal-driven or performance-based environment preferred Knowledge of higher education regulations and compliance standards is a plus Excellent oral, written, and interpersonal communication skills in a culturally diverse environment Proficiency with CRM systems and standard office technology

Compensation

$30.00 - $35.00 per hour Compensation is based on education, experience, and internal equity considerations This is a performance-driven role with clearl