Admissions Specialist - Hybrid Healthcare Intake

Carpenter Hall LLC Zinnia Exeter; Exeter (RI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Benefits & 401k

Career Development

Job summary

Zinnia Health is a fast-growing integrated healthcare company seeking an Admissions Representative to guide prospective clients and families through the admissions process. The role involves pre-screenings, scheduling intakes, and helping clients understand insurance coverage and benefits in a hybrid office/home setting in Rhode Island.

Responsibilities include responding to inquiries, coordinating with clinical teams, maintaining records in the CRM/EMR, and ensuring HIPAA compliance.

Qualifications

• Respond to inquiries from potential clients, families, and referral sources via phone, email, and website.
• Provide information about insurance coverage and admission procedures.
• Maintain confidentiality and HIPAA compliance.

Responsibilities

• Answer pre-admissions questions and conduct over-the-phone screenings.
• Schedule intakes and assist clients with understanding insurance coverage and benefits.
• Coordinate with clinical and administrative teams to ensure a seamless intake process.
• Maintain accurate records in CRM/EMR and follow up as needed.
• Ensure compliance with HIPAA and other confidentiality guidelines.

Skills

Phone etiquette

Attention to detail

Insurance knowledge

Confidentiality

Independent worker

Communication

Education

High School Diploma preferred

Job description

Zinnia Health is a fast-growing integrated healthcare company seeking an Admissions Representative to guide prospective clients and families through the admissions process. The role involves pre-screenings, scheduling intakes, and helping clients understand insurance coverage and benefits in a hybrid office/home setting in Rhode Island.

Responsibilities include responding to inquiries, coordinating with clinical teams, maintaining records in the CRM/EMR, and ensuring HIPAA compliance.