Admissions Specialist - Admitting ER - PRN

Texas Health Resources; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k

Employee Assistance Program (EAP)

Discount Programs

Growth opportunities

Job summary

Texas Health Dallas is seeking an Admissions Specialist - Admitting ER - PRN to welcome patients, gather demographics, verify coverage, and assist with pre-certifications. The role requires strong data-entry, empathy, and excellent communication in a high-stress healthcare environment.

The position supports the Admitting Department with accurate records, regulatory compliance, and clear financial communications, while training weeks are conducted in Arlington, TX. PRN hours apply.

Qualifications

• 1 year of customer service experience.
• Proficiency in data entry and computer navigation.
• Experience in healthcare or hospital admissions is preferred.

Responsibilities

• Welcome patients and families, set a comforting tone.
• Gather demographics and ensure EHR accuracy.
• Identify coverage, obtain benefits and pre-certifications.
• Educate on documents, obtain signatures where required.
• Explain financial obligations and prepare estimates for payments.
• Complete required payor elements and regulatory checks.
• Maintain service levels and productivity guidelines.

Skills

Customer service

Data entry

Computer skills

Effective communication

Healthcare processes

Education

High School Diploma or equivalent

CHAA - Certified Healthcare Access Associate

Tools

Epic

Microsoft Office

CRM experience

Job description

Admissions Specialist - Admitting ER - PRN

Bring your passion to Texas Health so we are Better + Together

Work location: Texas Health Dallas, 8200 Walnut Hill Ln, Dallas, TX 75231

Work hours: PRN (as needed)

Training: Must be available for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least two weeks of classroom training required Monday - Friday from 8:30 AM - 5 PM at 500 E Border, Arlington, TX; Training weeks may not be consecutive.

Admitting Department Highlights

• Collaborative
• Innovative environment
• Invested in their employees

Here’s What You Need

• H.S. Diploma or equivalent required
• 1 Year of customer service required
• 2 years of professional office/ healthcare experience preferred
• CHAA - Certified Healthcare Access Associate preferred upon hire
• CPI - Crisis Prevention Intervention Training required within 60 days of hire
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership

What You Will Do

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
• Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage).
• Maintains customer service and/or productivity guidelines set forth by applicable leadership.

Additional Perks Of Being a Texas Health Admissions Specialist

• Benefits include 401k, Employee Assistance Program (EAP), Discount Programs, as well as other benefits.
• Delivery of high-quality patient care
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Entity Highlights

For more than a half-century, Texas Health Dallas has been at the forefront of health care in North Texas. We’re an 875-bed, Magnet-designated, full-service hospital serving our community in and around Dallas since 1966. We specialize in cancer care, cardiology, neurosciences, women’s services and emergency medicine, we’ve got it. Plus, we’re a renowned Level III neonatal intensive care unit, a Comprehensive Stroke and Bariatric Surgery Center of Excellence and provide wellness services, outpatient surgery and women’s imaging services. *Texas Health Dallas is a joint Commission-certified Comprehensive Stroke Center, a Level I Trauma Center, a Comprehensive Heart Attack Center, and a designated Magnet hospital. We’re a top choice in North Texas for cancer and emergency services, bariatric services, cardiac care and much more. As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.