Admissions Scheduler

VNAcare; Worcester (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

VNA Care in Worcester, MA is seeking a motivated customer service-focused professional to support referrals from physicians, case managers, hospitals, and patients. You will handle data collection to accept referrals and make welcome calls, ensuring a smooth intake process.

The role emphasizes excellent English communication, clerical accuracy, and proficiency with Excel and Microsoft Office in a healthcare setting.

Qualifications

• Minimum of 1 year working in a health care environment preferred.
• Strong customer service background via telephonic communications required.
• Strong clerical and computer skills required including data entry, working knowledge of office machines, phones and filing systems.
• Experience using Excel preferred.
• Must have excellent written and verbal communications skills and strong command of the English language.

Responsibilities

• Provide exceptional customer service for internal and external customers including referral sources.
• Gather all needed data to accept a referral.
• Make welcome calls.

Skills

Customer service

Data entry

Telephonic communication

English language proficiency

Office equipment proficiency

Tools

Excel

Microsoft Office Suite

Job description

Position Summary: Provides exceptional customer service for all internal and external customers including referral sources such as case managers, physician offices, hospitals, skilled nursing facilities as wells as patients and patient families. Responsible for gathering all needed data in order to accept a referral. Make welcome calls.

Schedule: Thursday, Friday, Saturday and Sunday 8-4:30pm

Experience

• Minimum of 1 year working in a health care environment preferred.
• Strong customer service background via telephonic communications required.
• Strong clerical and computer skills required including data entry, working knowledge of office machines, phones and filing systems.
• Experience using Excel preferred.
• Must have excellent written and verbal communications skills and strong command of the English language.

About VNA Care

VNA Care is one of the Commonwealth's largest home health and hospice providers, serving more than 200 communities in Eastern and Central Massachusetts. Our nonprofit includes VNA Care Network, VNA of Boston, VNA Hospice & Palliative Care, and At Home Private Care. Working together, we provide a full range of home health, palliative, hospice, private care, and community services to patients with a wide range of health care needs. VNA Care focuses on promoting the health and wellbeing of patients and families by providing high-quality, cost-effective health care to vulnerable individuals in their homes, assisted living facilities, and other settings.