ADMISSIONS SALES TRAINER

OCD ANXIETY CENTERS UTAH LLC; Orem (UT); On-site; USD 65,000 - 98,000; Full time

Job summary

The Admissions Sales Trainer at OCD ANXIETY CENTERS UTAH LLC develops the sales skills, confidence, and performance of Admissions and Clinical Outreach Specialists through structured onboarding, ongoing training, and individualized coaching. This role utilizes Salesforce and performance data to identify gaps, deliver targeted development, and measure improvement.

With approximately 50% travel to support in-person training and coaching across teams and locations, the trainer reinforces consistent

Qualifications

• Extensive professional experience in sales training, sales coaching, or sales enablement, with demonstrated success developing sales teams and improving measurable performance.
• Strong practical sales knowledge supported by direct sales, sales leadership, or comparable experience coaching teams through the sales process.
• Proven experience designing and delivering structured onboarding, ongoing training, role-playing, live call coaching, and individualized development plans.
• Experience using Salesforce or a comparable CRM, performance scorecards, and call-quality data to identify training needs and track improvement.
• Excellent presentation, facilitation, communication, organization, and coaching skills.
• Ability to work independently, manage multiple training priorities, and collaborate effectively with leaders across teams and locations.
• Experience in healthcare admissions, behavioral health, sales contact centers, or referral-based business development is preferred.

Responsibilities

• Develop, deliver, and continuously improve onboarding and ongoing sales training for new and existing Admissions and Clinical Outreach Specialists.
• Create and maintain training materials, sales playbooks, conversation guides, role-playing exercises, and skills assessments that support consistent execution.
• Adapt training to individual experience levels, learning needs, performance gaps, and changes in Company programs or processes.
• Train Admissions Specialists to establish rapport, understand prospective client needs, explain program value, address concerns, follow up effectively, and confidently ask for admissions.
• Train Clinical Outreach Specialists to engage referral partners, communicate program value, strengthen relationships, and follow through on referral opportunities.
• Monitor individual performance through Salesforce, scorecards, training observations, call audits, and coaching sessions; conduct regular one-on-one coaching.
• Reinforce adherence to admissions processes, messaging, documentation, confidentiality, and compliance; maintain training records and provide weekly performance updates.
• Partner with leadership to implement development strategies and report on training initiatives; assess readiness for performance levels and propose improvements.
• Spend approximately 50% of time traveling to support in-person training and coaching across teams and locations.

Skills

Sales training

Sales coaching

Sales enablement

Sales leadership

Tools

Salesforce

CRM

Job description

The Purpose of Your RoleThe Admissions Sales Trainer develops the sales skills, confidence, and performance of Admissions and Clinical Outreach Specialists through structured onboarding, ongoing training, and individualized coaching. This role equips specialists to build rapport, communicate the value of our specialized programming, address concerns, confidently ask for the admission when appropriate, and develop strong referral relationships.This position requires extensive sales training experience and a demonstrated ability to improve individual and team performance. The trainer uses Salesforce, performance scorecards, call audits, and coaching observations to identify skill gaps, deliver targeted development, and measure improvement. Working closely with leadership, this role strengthens sales execution, supports conversion and referral growth, and reinforces consistent adherence to Company processes.This position requires approximately 50% travel to support in-person training, coaching, and performance development across teams and locations.Key Performance Indicators and ReportingNew specialists complete onboarding and demonstrate required sales skills, program knowledge, and process proficiency within established timeframes.Training and coaching produce measurable progress toward agreed goals for call quality, prospect engagement, follow-up effectiveness, conversion, and referral development.Required call audits, training observations, individual coaching sessions, and skills assessments are completed and documented according to department standards.Identified performance gaps have documented coaching plans, clear action steps, and timely follow-up to evaluate improvement.Specialists demonstrate consistent application of approved messaging, admissions protocols, documentation requirements, and referral-development practices.Training materials, coaching records, performance scorecards, and development plans remain accurate, current, and accessible.Weekly performance updates are provided to Admissions and Clinical Outreach leadership, highlighting trends, progress toward KPIs, training effectiveness, and recommended actions.Specialists demonstrate readiness to progress through established performance levels, with assessments and recommendations reviewed in partnership with leadership.Upon achieving these key performance indicators, your supervisor will meet with you to review progress and collaborate on establishing new performance goals that reflect continued growth and excellence.Core CompetenciesDemonstrate advanced knowledge of consultative selling, discovery, rapport building, objection handling, follow-up, closing, and referral relationship development.Demonstrate the ability to translate sales techniques into practical training, role-playing exercises, coaching tools, and repeatable behaviors.Demonstrate strong facilitation and coaching skills, including the ability to provide clear, actionable feedback to specialists with varying levels of experience.Demonstrate the ability to use Salesforce, scorecards, call audits, and performance data to identify skill gaps and evaluate training effectiveness.Demonstrate clear communication, confidentiality, accountability, organization, and follow-through in a fast-moving national organization.Demonstrate professional collaboration with leadership and cross-functional partners while maintaining clear ownership of training, coaching, and operational responsibilities.Demonstrate sound judgment when addressing performance concerns and escalating clinical, compliance, or process issues to the appropriate owner.Core Responsibilities — These duties may vary depending on job assignments and Company needs.Training and DevelopmentDevelop, deliver, and continuously improve onboarding and ongoing sales training for new and existing Admissions and Clinical Outreach Specialists.Create and maintain training materials, sales playbooks, conversation guides, role-playing exercises, and skills assessments that support consistent execution.Adapt training to individual experience levels, learning needs, performance gaps, and changes in Company programs or processes.Sales Communication and Conversion TrainingTrain Admissions Specialists to establish rapport, understand prospective client needs, explain specialized programming accurately, address concerns, maintain effective follow-up, and confidently ask for the admission when appropriate.Train Clinical Outreach Specialists to engage prospective referral partners, communicate program value, strengthen professional relationships, and follow through on referral opportunities.Reinforce accurate messaging and clear handoffs to the appropriate clinical, financial, or operational team when specialized questions or concerns arise.Performance Monitoring and Individual CoachingMonitor individual performance through Salesforce, scorecards, training observations, call audits, and coaching sessions.Conduct regular one-on-one coaching to reinforce effective behaviors, address skill gaps, recognize progress, and establish clear development goals.Observe live calls, review recorded calls, and provide timely feedback and guided practice to improve communication, engagement, and conversion outcomes.Document coaching action plans and evaluate whether specialists consistently apply the skills taught.Compliance, Reporting, and QualityReinforce adherence to established admissions processes, approved messaging, documentation requirements, confidentiality expectations, and compliance standards.Maintain accurate training records, coaching documentation, assessment results, and performance updates.Provide weekly reports that connect training and coaching activities with observed performance trends, progress toward KPIs, and opportunities for improvement.Leadership Collaboration and Continuous ImprovementPartner with Admissions and Clinical Outreach leadership to implement targeted development strategies and strengthen team performance.Attend leadership meetings as requested to report on training initiatives, performance trends, challenges, and recommended solutions.Assess specialist readiness for established performance levels and partner with leadership on development recommendations.Use performance results, specialist feedback, and leadership input to continuously improve training content and delivery.Travel and In-Person SupportSpend approximately 50% of working time traveling to support in-person training, coaching, observations, and performance development across teams and locations.QualificationsExtensive professional experience in sales training, sales coaching, or sales enablement, with demonstrated success developing sales teams and improving measurable performance.Strong practical sales knowledge supported by direct sales, sales leadership, or comparable experience coaching teams through the sales process.Proven experience designing and delivering structured onboarding, ongoing training, role-playing, live call coaching, and individualized development plans.Experience using Salesforce or a comparable CRM, performance scorecards, and call-quality data to identify training needs and track improvement.Excellent presentation, facilitation, communication, organization, and coaching skills.Ability to work independently, manage multiple training priorities, and collaborate effectively with leaders across teams and locations.Experience in healthcare admissions, behavioral health, sales contact centers, or referral-based business development is preferred.Disclaimer: OCD Anxiety Centers has not designed this description to contain a comprehensive list of activities, duties, or responsibilities required of the intern. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time with or without notice.Equal Opportunity Employer: OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants. We embrace diversity and inclusion in our workforce and strive to create a welcoming and supportive environment for all.Learn Morehttps://www.ocdanxietycenters.com/about-us/