Inside Sales - Behavioral Health (Full-Time)

Anxiety Treatment Center Inc.; Orem (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

OCD Anxiety Centers is seeking an Admissions Specialist in Orem, UT. You will engage with clients, families, and professionals to guide them through admissions, explain services, and coordinate assessments. A strong sales/communications background helps secure referrals and smooth processing.

The role requires at least 2 years of sales experience, availability 10:00 AM–7:00 PM, and Saturdays. You will work with the CRM to track inquiries, set appointments, and ensure accurate documentation while

Qualifications

• High school diploma or equivalent; bachelor preferred.
• 1+ years in admissions, customer service, sales, or related roles.
• Experience with CRM, phone systems, scheduling tools, or EHR/documentation.
• Able to pass background checks and regulatory requirements.

Responsibilities

• Respond to inquiries by phone, email, text, portal, or approved channel.
• Explain admissions process clearly and discuss program details.
• Schedule assessments and coordinate availability; move opportunities through CRM.
• Identify payor barriers, patient/family concerns, and ensure proper handoffs.
• Collaborate cross-functionally; maintain accurate records and documentation.
• Escalate risks and ensure compliance and data integrity.

Skills

Verbal and written communication

Active listening

Objection handling

Follow-up

CRM documentation

Task management

Compassionate urgency

Education

High school diploma or equivalent

Bachelor degree preferred

Tools

CRM systems

Phone systems

Scheduling tools

Electronic documentation

Job description

Inside Sales - Behavioral Health (Full-Time)# Inside Sales - Behavioral Health (Full-Time)Hot JobOrem UT - Orem, UT 84058## OverviewSalary Range$45,000.00 - $65,000.00 SalaryJob ShiftDay## Description**Your Role:*** **Sales Experience Required:** You must have at least 2 years of sales experience.* **Availability Required:** We are looking for candidates who can work **10:00 AM–7:00 PM shifts** and are available to work **Saturdays** for weekend coverage.**The Purpose of Your Role**The Admissions Specialist is responsible for providing professional and effective communication with clients, families, and professionals. Effective communication is manifested in appropriate clients admitting into the appropriate program. They assist prospective clients throughout the admissions process, possess expert knowledge of our services, maintain positive relationships with clients, listen, answer questions, and follow up as needed. The Admissions Specialists also proactively contact clinical professionals and referents, both current and potential, and explain the services we offer and seek to secure referrals into our programs.**Key Performance Indicators and Reporting*** Assigned monthly admissions, assessment scheduling, follow-up, conversion, and speed-to-contact goals are met.* CRM documentation, opportunity stages, call notes, follow-up tasks, and handoff information maintain 95%+ accuracy.* New inquiries and active opportunities are followed up according to department cadence until appropriately closed or admitted.* Failed admissions stay below Company threshold through clear expectations and fit escalation.* Program knowledge, admission criteria, treatment model, outcomes, and referral pathways are communicated accurately.* Clinical, safety, payor, or financial questions are routed to the correct owner and documented.Upon achieving these key performance indicators, your supervisor will meet with you to review progress and collaborate on establishing new performance goals that reflect continued growth and excellence.**Core Competencies*** Demonstrate strong role-specific knowledge, judgment, organization, and follow-through required for Admissions Specialist.* Demonstrate clear communication, confidentiality, accountability, and ability to work in a fast-moving national organization.* Demonstrate ability to use data, systems, scorecards, and written documentation to make work visible and repeatable.* Demonstrate professional collaboration with leaders, peers, and cross-functional partners without creating duplicate ownership.* Demonstrate calm urgency, sound judgment, and willingness to escalate risks before they become larger problems.**Core Responsibilities - These duties may vary depending on job assignments and Company needs.****Primary Role Execution*** Respond to inquiries by phone, email, text, portal, or approved channel.* Listen to concerns, answer questions within scope, and explain the admissions process in clear language.* Discuss program structure, treatment expectations, attendance requirements, general payment process, next steps, and assessment scheduling without overpromising.**Systems, Reporting and Quality*** Schedule assessments, coordinate availability, and move opportunities through the CRM accurately.* Identify barriers such as payor concerns, family hesitation, clinical fit questions, scheduling issues, or location capacity.* Maintain accurate notes, referral source information, family preferences, next steps, and handoff information.**Cross-Functional Collaboration*** Partner with assigned leaders and departments to keep handoffs clear, timely, documented, and aligned with Company priorities.* Maintain clean records, trackers, SOPs, reports, and communication trails that support audits, diligence, training, and continuity.* Escalate risks, unclear ownership, missing information, underperformance, compliance concerns, or client-impacting issues promptly.## Qualifications**Required Qualifications*** High school diploma or equivalent required; bachelor degree preferred.* 1+ years of admissions, customer service, sales, behavioral health, healthcare intake, call center, or client-facing work preferred.* Experience with CRM systems, phone systems, scheduling tools, or electronic documentation preferred.* Must pass all required background checks and meet Company, privacy, security, licensure, payer, or regulatory requirements applicable to the role.**Skills and Expertise*** Verbal and written communication, active listening, objection handling, follow-up, CRM documentation, task management, and compassionate urgency.**Physical Demands*** Regularly sit, stand, walk, talk, hear, type, and view computer screens for extended periods.* Use standard office equipment including computer, phone, scanner, printer, video platform, secure systems, and shared drives.* Communicate by phone, video, email, messaging, and in person with employees, clients, families, vendors, payers, providers, and internal departments as assigned.* Occasionally lift or move office materials up to approximately 15 pounds, with reasonable accommodation as required by law.* Maintain confidentiality while working with protected health information, employee information, financial information, and sensitive company records.**Disclaimer** OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice. **Equal Employment Opportunity Commission (EEOC) statement** OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, social, educational, and recreational programs. **Learn More** **https://www.ocdanxietycenters.com/about-us/**