Admissions Representative I - 530776

The University of Alabama; Tuscaloosa (AL); Hybrid; USD 39,000 - 48,000; Full time

Job summary

The University of Alabama is seeking an Admissions Representative I to counsel individuals through the admissions and enrollment process, evaluating academic preparation and interests to guide them toward opportunities at UA. The role also involves representing the university at events and ensuring excellent customer service for prospective students and families.

The position supports distance-learning admissions, liaises with campus services, and handles inquiries via phone and the Slate CRM.

Qualifications

• Bachelor's degree or higher.
• Must have valid U.S. driver's license and an acceptable Motor Vehicle Report.
• Applicants age 21+ may have driving restrictions per policy.

Responsibilities

• Counsel prospective and enrolled students throughout admissions and enrollment processes.
• Represent the University at on- and off-campus events and information sessions.
• Provide superior customer service to prospective students and families.

Skills

Communication skills

Organizational skills

Multitasking

Education

Bachelor's degree

Tools

Slate CRM

Banner SIS

Job description

Pay Grade/Pay Range:

Minimum: $43,888 - Midpoint: $50,700 (Salaried E5)

Department/Organization:

209313 - PD&EM

Normal Work Schedule:

Monday - Friday 8:00am to 5:00pm

Note to Applicants:

Position is eligible for hybrid work subject to University policy.

Job Summary:

The Admissions Representative I counsels individuals throughout the admissions and enrollment process based on their individual circumstances or needs. Evaluates prospective student’s academic preparation and interests to determine appropriate opportunities at the University. Represents the University at on- and off-campus events and information sessions. Provides superior customer service for prospective students and families.

Additional Department Summary:

Provides initial admissions counseling and student support to prospective undergraduate and graduate students interested in pursuing distance learning programs. Cultivates prospective student inquiries and serve as a liaison between campus student support services (admissions, advisors, registrar, student account services, and financial aid). Manages inquiries made via phone and through CRM system (Slate) and UA Online web page inquiries.

Required Minimum Qualifications:

Bachelor's degree or higher.

Additional Required Department Minimum Qualifications:

Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Skills and Knowledge:

Excellent communication skills, good organizational skills, and ability to handle multiple projects at once.

Preferred Qualifications:

General knowledge of institutional student services such as admissions, student receivables, and financial aid. General knowledge of UA's mainframe student information system (Banner) and CRM (Slate).

Background Investigation Statement:

Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity

The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’sKnow Your Rights: Workplace discrimination is illegal poster.

The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.