Admissions Representative

South University; Virginia Beach (VA); Hybrid; USD 36,000 - 54,000; Full time

Job summary

South University in Virginia Beach seeks an Admissions Representative to recruit qualified applicants for admission in line with accreditation and policy standards. You will manage high volumes of inquiries by phone and in-person, schedule interviews, and guide applicants through the matriculation process.

The role requires a Bachelor’s degree or equivalent experience, strong communication, organizational skills, and the ability to work with multiple departments to support student success.

Qualifications

• Bachelor’s degree in business or related field or equivalent experience.
• Proven interest in helping others achieve goals.
• Strong written and verbal communication skills required.
• Ability to work with faculty, staff and students across departments.

Responsibilities

• Explain programs, outcomes, student services, and financial considerations to students, parents, and educators.
• Manage inquiries to achieve prompt contact and meet weekly goals; screen unqualified candidates.
• Secure new inquiries through referrals by asking for potential contacts.
• Schedule and conduct interviews and pursue qualified candidates for enrollment.
• Forecast projected new students for admissions leadership.
• Conduct monthly follow-ups with applicants to ensure matriculation.
• Assist other personnel with data collection and problem-solving.
• Participate in recruitment events and community outreach.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Ethical standards

Active listening

Multi-tasking

Team collaboration

Goal-oriented

Customer service orientation

Education

Bachelor’s degree in business or related field

Associate’s degree with 3 years admissions/sales experience

Tools

MS Office

Reporting software/systems

Job description

POSITION SUMMARY:

Responsible for recruiting qualified applicants for admission to the University in accordance with state and federal accreditation and institutional policies and regulations, consistent with the highest ethical standards. The Admissions Representative is responsible for managing time and inquiry resources to generate interest in our programs. This position will conduct a high volume of prospective phone contacts to secure appointments and facilitate interview activities, and conduct follow-up activities with unresolved interviewees and future class applicants. They will work interdepartmentally with Student Support Services to ensure students are supported and successfully matriculate. Incumbent must ensure that the South University philosophy is considered in carrying out the duties and responsibilities of this position: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment that is conducive to innovation, positive thinking, and expansion.

ESSENTIAL FUNCTIONS:

• Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations to students, parents, and educators.
• Manage inquiries to achieve prompt contact and meet weekly performance goals; utilize approved recruitment policies/formats; make prompt, effective contact with inquiries; and redirect unqualified candidates based on incompatible career goals.
• Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others who may be interested in programs offered.
• Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine the appropriateness of candidates for enrollment based on career goal compatibility.
• Accurately forecast projected new students periodically for admissions leadership.
• Consistently conduct follow-up meetings, at a minimum of monthly, with all applicants to ensure successful matriculation.
• Assist other personnel and departments with data collection and problem-solving.
• Participate in appropriate recruitment and enrollment activities, including open houses, regional presentations, training sessions, orientation programs, career days, community outreach, and employer partnerships.
• Other duties as assigned.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in business or a related field and one year of successful admissions or sales experience, OR associate’s degree and three years of successful admissions or sales experience. (Salary level will be based on degree level.)
• Sincere interest in helping others achieve life goals
• Excellent written and verbal communication skills.
  
• Strong interpersonal skills with both faculty and student populations.
• Superior organizational and problem-resolution skills.
• Goal-oriented and highly ethical.
• Strong expertise with MS Office as well as field-related hardware and software packages and systems for reporting features.
• Ability to interact effectively as either a leader or a team member and work collaboratively with other departments.
• Ability to listen to customers (e.g., staff, etc.) and to understand and respond positively to their requests.
• Ability to adapt to changing assignments and multiple priorities.
• Ability to manage multiple tasks and successfully meet deadlines.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.