Admissions Representative

Sierra-Health-and-Wellness-1; Sacramento (CA); On-site; USD 42,000 - 63,000; Full time

Job summary

Sierra Health and Wellness is seeking an Admissions Representative to handle admissions across programs, act as the first contact for clients and referring parties, and deliver excellent service. You will maintain patient records, understand program eligibility, and collaborate with facility staff to optimize referrals.

The role requires strong communication, organizational skills, and the ability to work independently in an office and health care setting.

Qualifications

• Verbal and written communication skills required.
• Interpersonal and customer service skills essential.
• HIPAA familiarity and patient confidentiality awareness preferred.

Responsibilities

• Enter client data into facility databases and maintain accurate records.
• Track referrals daily and provide updates to department director.
• Follow up with clients who have not connected to services.
• Conduct wellness checks at 30/60/90 days after completion.
• Process patient payments and notify billing for proper credit.

Skills

Verbal written communication

Interpersonal skills

Customer service

Organizational skills

Independent work

Education

High School diploma or GED

Associate/Bachelor in related field (preferred)

Tools

Microsoft Office Suite

Job description

Job Description:The role of the Admissions representative is to carry out all admissions activities across all programs and levels of care in addition to serving as the initial point of contact for potential clients and referring parties of the facility, provide excellent customer service to both clients and referring parties, enter all information into databases, and work closely with staff in facility programs to ensure that the referral has most potential for success.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Establish and maintain trusting and professional relationships with referring parties.Enter client data into facility client databases; maintain accurate databases of patients as they are admitted, discharged, transferred, or moved to other levels of care.Engage with referring parties in a professional and collaborative manner to understand referring parties’ needs, being aware that many referring parties call to transfer clients to other programs or seek additional help for clients in need of multiple services.Be fully aware of all facility programs, their eligibility requirements, competencies, and strengthsTrack referrals daily and provide weekly and monthly updates to department directorFollow up with clients who have not successfully connected to servicesConduct wellness checks for clients at 30/60/90-day anniversaries of completionAccurately processes patient payments and notifies billing office of payments to ensure proper account credit.Performs other duties as assignedCompetencies:Verbal and written communication skills.Interpersonal and customer service skills.Proficient in Microsoft Office Suite or related software.Excellent organizational skills and attention to detail.Ability to work independently.Supervisory Responsibilities:N/AWork Environment:Office and Health care setting with clients and other employees present.Working indoors primarily and outdoors occasionally.Working in close proximity to others.May walk on slippery and uneven walking surfaces.Excessive continuous noise at times.Typical office and computer lab environment.Mostly indoor office environment with windows and lights.Offices with equipment noise.Offices with frequent interruptions.Physical Demands:Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.Attending conferences or training session.Travel Required:Ability to travel to various offices or facility locations.Affirmative Action/EEOC Statement:Sierra Health and Wellness is an Equal Opportunity Employer.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Required education and experience:Possess High School diploma or GED equivalent.Familiar with HIPAA/client confidentiality and personal rights.Possess CPR/First Aid certification.Current TB test and health screenPreferred education and experience:Associate’s degree or bachelor’s degree from an accredited university in a related fieldThree to five years of experience in an admissions role.Additional Eligibility Requirements:N/AWork authorization/security clearance requirements:Valid Driver’s License