Admissions Representative

Sierra Health + Wellness; Sacramento (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Sierra Health + Wellness is seeking an Admissions representative to manage admissions across all programs and serve as the primary contact for potential clients and referring parties. You will deliver excellent customer service, collect and enter client information into databases, and collaborate with staff to maximize referral success.

In this role you will build professional relationships, understand program eligibility, and track referrals while supporting the billing process and patient

Qualifications

• Possess High School diploma or GED equivalent.
• Familiar with HIPAA/client confidentiality and personal rights.
• Possess CPR/First Aid certification.
• Current TB test and health screen.
• Associate’s degree or bachelor’s degree in a related field (preferred).
• Three to five years of experience in an admissions role (preferred).

Responsibilities

• Establish and maintain trusting and professional relationships with referring parties.
• Enter client data into facility client databases; maintain accurate databases of patients as they are admitted, discharged, transferred, or moved to other levels of care.
• Engage with referring parties in a professional and collaborative manner to understand referring parties’ needs, being aware that many referring parties call to transfer clients to other programs or seek additional help for clients in need of multiple services.
• Be fully aware of all facility programs, their eligibility requirements, competencies, and strengths
• Track referrals daily and provide weekly and monthly updates to department director
• Follow up with clients who have not successfully connected to services
• Conduct wellness checks for clients at 30/60/90-day anniversaries of completion
• Accurately processes patient payments and notifies billing office of payments to ensure proper account credit.
• Performs other duties as assigned

Skills

Verbal & written communication

Interpersonal skills

Customer service

Microsoft Office

Organization

Independent work

Education

High School diploma or GED

CPR/First Aid

Tools

Microsoft Office Suite

Job description

Job Description

The role of the Admissions representative is to carry out all admissions activities across all programs and levels of care in addition to serving as the initial point of contact for potential clients and referring parties of the facility, provide excellent customer service to both clients and referring parties, enter all information into databases, and work closely with staff in facility programs to ensure that the referral has most potential for success.

The role of the Admissions representative is to carry out all admissions activities across all programs and levels of care in addition to serving as the initial point of contact for potential clients and referring parties of the facility, provide excellent customer service to both clients and referring parties, enter all information into databases, and work closely with staff in facility programs to ensure that the referral has most potential for success.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Establish and maintain trusting and professional relationships with referring parties.
• Enter client data into facility client databases; maintain accurate databases of patients as they are admitted, discharged, transferred, or moved to other levels of care.
• Engage with referring parties in a professional and collaborative manner to understand referring parties’ needs, being aware that many referring parties call to transfer clients to other programs or seek additional help for clients in need of multiple services.
• Be fully aware of all facility programs, their eligibility requirements, competencies, and strengths
• Track referrals daily and provide weekly and monthly updates to department director
• Follow up with clients who have not successfully connected to services
• Conduct wellness checks for clients at 30/60/90-day anniversaries of completion
• Accurately processes patient payments and notifies billing office of payments to ensure proper account credit.
• Performs other duties as assigned

Competencies

• Verbal and written communication skills.
• Interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Ability to work independently.

Supervisory Responsibilities

N/A

Work Environment

Office and Health care setting with clients and other employees present.

• Working indoors primarily and outdoors occasionally.
• Working in close proximity to others.
• May walk on slippery and uneven walking surfaces.
• Excessive continuous noise at times.
• Typical office and computer lab environment.
• Mostly indoor office environment with windows and lights.
• Offices with equipment noise.
• Offices with frequent interruptions.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Attending conferences or training session.

Travel Required

• Ability to travel to various offices or facility locations.

Affirmative Action/EEOC Statement

Sierra Health and Wellness is an Equal Opportunity Employer.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Required education and experience:

• Possess High School diploma or GED equivalent.
• Familiar with HIPAA/client confidentiality and personal rights.
• Possess CPR/First Aid certification.
• Current TB test and health screen

Preferred Education And Experience:

• Associate’s degree or bachelor’s degree from an accredited university in a related field
• Three to five years of experience in an admissions role.

Additional Eligibility Requirements

N/A

Work Authorization/security Clearance Requirements

• Valid Driver’s License