Admissions Representative

Philadelphia Technician Training Institute; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Job summary

Philadelphia Technician Training Institute is seeking an Admissions Representative to manage inbound and outbound inquiries, conduct consultations, and guide applicants through enrollment from initial contact to start date.

This role blends inside sales and consultative advising, requiring strong communication skills, persistence, and the ability to convert leads into enrolled students. You will work with financial aid and academic teams to ensure smooth onboarding.

Qualifications

• Minimum 2 years of experience in admissions, enrollment, higher education or inside sales.
• Strong verbal communication and persuasion skills.
• Comfortable making high-volume outbound calls daily.
• Experience working with CRM systems.
• Ability to manage multiple leads and follow-up timelines.
• Strong organizational and time-management skills.

Responsibilities

• Make high-volume outbound calls to prospective students
• Respond to inbound inquiries via phone, email, and text
• Conduct structured admissions interviews to assess student fit and program alignment
• Explain program offerings, schedules, tuition, and career outcomes
• Follow up consistently with leads to increase enrollment conversion rates
• Maintain accurate records in CRM systems
• Meet or exceed monthly enrollment and conversion targets
• Collaborate with financial aid and academic teams to ensure smooth onboarding

Skills

Outbound calling

CRM experience

Verbal communication

Lead follow-up

Enrollment sales

Tools

CRM systems

Job description

We are a career-focused postsecondary institution committed to helping students gain hands‑on training, certifications, and direct pathways into high-demand industries. Our Admissions team plays a critical role in connecting prospective students with programs that can change their career trajectory.

We are currently seeking a highly motivated Admissions Representative with a strong background in sales, customer engagement, or higher education admissions. This is a high-volume, performance-driven role that requires confidence in outbound communication and the ability to convert leads into enrolled students.

Position Overview

The Admissions Representative is responsible for managing inbound and outbound inquiries, conducting consultations with prospective students, and guiding applicants through the enrollment process from initial contact to start date.

This role combines consultative advising and inside sales, requiring strong communication skills, persistence, and a results-driven mindset.

Key Responsibilities

• Make high-volume outbound calls to prospective students
• Respond to inbound inquiries via phone, email, and text in a timely manner
• Conduct structured admissions interviews to assess student fit and program alignment
• Explain program offerings, schedules, tuition, and career outcomes
• Follow up consistently with leads to increase enrollment conversion rates
• Maintain accurate records in CRM systems
• Meet or exceed monthly enrollment and conversion targets
• Collaborate with financial aid and academic teams to ensure smooth onboarding

Required Qualifications

• Minimum 2 years of experience in admissions, enrollment, higher education/ trade school, or inside sales
• Strong verbal communication and persuasion skills
• Comfortable making high-volume outbound calls daily
• Experience working with CRM systems (or ability to learn quickly)
• Ability to manage multiple leads and follow-up timelines
• Strong organizational and time-management skills

Preferred Qualifications

• Experience in higher education, trade schools, or vocational training environments
• Background in student advising, recruitment, education or workforce development
• Familiarity with enrollment pipelines or lead nurturing processes
• Experience working in performance-based or commission-driven roles

What We’re Looking For

We are looking for someone who:

• Thrives in a fast-paced, goal-driven environment
• Is comfortable with performance metrics and accountability
• Has a strong ability to build rapport quickly over the phone
• Is motivated by helping students achieve career goals
• Enjoys closing and converting leads, not just providing information