Admissions Representative

College of Western Idaho; Boise (ID); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Tuition discount

Life insurance

Disability insurance

Paid parental leave

Vacation & sick leave

Job summary

The College of Western Idaho is seeking an Admissions Representative to support prospective, new, and current students at the One Stop locations in Boise, ID. You will provide admissions information, assist with the application process, and guide students through next steps with a welcoming approach.

In this full-time role, you’ll coordinate campus tours, review admissions documents, and collaborate with the student services team to connect applicants with programs.

Qualifications

• At least one year of professional experience in student services or admissions.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office and database systems.
• Preferred Spanish/English bilingual ability.
• Experience in a community college setting is preferred.

Responsibilities

• Provide admissions and general information in person, by phone, and by email.
• Follow up with prospective students during the admissions process.
• Facilitate campus tours for individuals and small groups.
• Coach and mentor work-study students for tours and outreach.
• Process admissions documents and data entry.
• Stay updated on policies and articulation agreements.
• May travel between campus locations for events.

Skills

Customer service

Phone support

Email support

Public speaking

Bilingual Spanish

Tools

Ellucian Colleague

Database systems

Microsoft Office

Job description

Admissions Representative — Boise, ID (Staff)

Job No: 496881

Reports To: Assistant Director, Admissions & One Stop

Position Status: Full-Time

Posted Pay Range: $18.68 - $23.00

About Us

College of Western Idaho (CWI) is committed to empowering students to succeed by providing affordable and accessible education to advance the local and global workforce.

Offering premier programs and degrees that make a difference, CWI remains a top choice for higher education in the Treasure Valley. Empowering the community one student at a time, CWI moves fearlessly forward paving the way to bold futures. Visit Why CWI to learn more.

Position Summary

The Admissions Representative plays a crucial role in providing comprehensive support to prospective, new, and current students, primarily stationed within the One Stop Student Services locations at the College of Western Idaho (CWI). This position involves offering general information and services, with a specific focus on admissions-related matters. The Admissions Representative is dedicated to guiding new students through the admissions process, ensuring a smooth transition, and fostering a sense of welcome within the CWI community.

The Representative position is an excellent beginning to a career in higher education. While prior educational experience is a plus, positions in our call center, administrative or physical One Stop locations can be a great starting point for those individuals with a proven record of success in a call center or professional office environment; as well as for those who have a sound administrative background.

The College of Western Idaho is the state’s youngest community college serving over 18,000 students. CWI’s unprecedented growth wouldn’t be possible without a team of dedicated administration, faculty, and staff. Our employees have the chance to make a difference in student’s lives every day.

Essential Functions

• Provide adept support in the One Stop Student Services locations, delivering both admissions and general information to current and prospective students, as well as the public, through in-person interactions, phone calls, and emails.
• Conduct follow-up communication with prospective students, aiding them in the college and program selection process.
• Facilitate campus tours for individuals and small groups to establish a connection with the college environment.
• Coach and mentor work-study students to assist in campus tours, welcome duties, and prospective student outreach
• Collaborate with other members of the student services team to refer students for additional services.
• Ensure review and intake of admissions documents.
• Ensure a thorough understanding of the College's program offerings and actively engage with prospective students to provide comprehensive guidance on their options at CWI
• Handle payment transactions, including cash handling, reconciling, and deposits.
• Resolve inquiries by providing answers and tracking issues to completion.
• Stay updated on college policies, procedures, programs, and articulation agreements with other colleges, as well as maintain awareness of surrounding state/private colleges and universities.
• May involve occasional early evening hours and travel between campus locations for events or coverage requirements.
• Engage in data entry, report production, and record maintenance to support data-driven actions.
• Perform additional duties as assigned.
• Demonstrate, through words and actions, the values expected by CWI.

Minimum Qualifications

• Possess at least one year of professional experience in student services, customer service, admissions, recruiting, or a related field.
• Demonstrate strong customer service and outgoing interpersonal skills.
• Showcase technical proficiency in Microsoft Office suites, database systems, presentation software, or equivalent tools.
• Previous experience in a community college setting is preferred, with a preference for serving a diverse, non-traditional student population.
• Exhibit strong cross-cultural interpersonal and writing skills, including public speaking abilities to positively represent the college to diverse populations.
• Preferred experience with Ellucian Colleague ERP or or other major ERP systems
• Bilingual proficiency (Spanish/English) is preferred.

Benefits

Unlock a world of unparalleled benefits at the College of Western Idaho, where we redefine excellence in affordable and comprehensive benefits packages!

• Premium Plan Rates — for more information on health insurance, including coverage details and plan summaries, visit www.OGI.Idaho.gov
• Retirement plans with employer contribution of over 11%
• Health Savings Accounts and Flexible Spending Accounts
• Employer-paid life insurance and short- and long-term disability insurance
• Eleven paid holidays per year (faculty may vary)
• Generous vacation and sick leave
• Paid Parental Leave
• Tuition discount on classes at CWI and other colleges

Additional Instructions For Applicants

All candidates must reside in Idaho. Employment visa sponsorship is not available for this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.