Admissions Programs & Data Coordinator

Oregon State University; Corvallis (OR); On-site; USD 29,000 - 44,000; Full time

Job summary

Oregon State University’s Office of Admissions is hiring an Administrative Program Assistant: Customer Service Representative to provide excellent service and maintain accurate applicant data. You will handle inquiries via phone, email, live chat or in person, process applications, and support transfer credit evaluations with attention to detail.

Applicants should have at least three years of office experience, strong communication skills, and proficiency with Windows and Office tools.

Qualifications

• Three years of office experience including two at full performance level.
• Experience generating documents and coordinating office procedures.
• Ability to resolve issues independently and maintain data integrity.
• Experience answering a high volume of inquiries via phone or email.
• Proficiency with Microsoft Windows, email, word processing and spreadsheets.
• Experience with document imaging and application processing is preferred.

Responsibilities

• Resolve errors in document imaging and evaluation processes.
• Upload and index application documents into imaging system.
• Respond to high volumes of chat requests for information.
• Interact with applicants, students and colleagues about transfer credits.
• Load test data, process applications, refunds, and tuition deposits checks.
• Make independent data decisions when guidelines are unclear and may affect data integrity or revenue.
• Provide training to student staff on processes and policies.

Skills

Customer service

Phone & email handling

Communication skills

Multitasking

Office software

Internet research

Tools

Slate

Banner

OnBase

Job description

Oregon State University’s Office of Admissions is hiring an Administrative Program Assistant: Customer Service Representative to provide excellent service and maintain accurate applicant data. You will handle inquiries via phone, email, live chat or in person, process applications, and support transfer credit evaluations with attention to detail.

Applicants should have at least three years of office experience, strong communication skills, and proficiency with Windows and Office tools.