Application Processor I - Student Records

Texas Woman's University; Denton (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Defense Mechanics Inc is looking for an Application Processor I in Denton, Texas. This role involves application processing, providing customer service, advising students, and maintaining records.

Candidates should possess at least a high school diploma and one year of office experience. Preferred skills include effective communication and proficiency in office software. The position promotes a supportive work environment and requires the ability to establish positive relationships with various stakeholders.

Qualifications

• Minimum of one year experience in an office setting required.
• Records management experience in higher education preferred.
• Regular and reliable attendance during scheduled days.

Responsibilities

• Provides customer service to students, faculty, and staff.
• Processes applications and verifies completion.
• Maintains organized and accurate student records.

Skills

Effective oral communication

Proficiency with Personal Computer

Customer service skills

Organizational skills

Ability to work in a team

Education

High school diploma

Some college

Job description

Application Processor I

Performs application processing for completion and submittal. Provides customer service to students, faculty, and staff, answers phone inquiries, advises students on the use of online application tools, and creates, maintains, and organizes files and student records using an imaging system and the university student system software.

Responsibilities

• Provides customer service to students, faculty and staff.
• Answers phone inquiries in a timely manner using the ACD System.
• Advises students on using online application status tools.
• Provides services to walk‑in customers at the front desk.
• Assigns application starting term and initiates application workflow.
• Processes applications, verifies completion of application for evaluation, and adds or removes necessary holds.
• Enters test scores and routes checks for processing.
• Inputs, maintains, and assists in processing computerized data.
• Organizes, maintains, and researches unidentified documents.
• Determines and documents academic exemptions and fee waivers.
• Ensures applications have the proper correspondence track.
• Provides quality support to students through the application life cycle.
• Assists with Orientation, indexes documents into GMedia, and shreds documents.
• Performs other duties as requested.

Organizational Relationships

Reports to: Supervisor of Admissions Processing. Supervises: None.

Education and Experience

• High school diploma required; some college preferred.
• Minimum of one year experience in an office setting required.
• Records management experience in higher education or a similar setting preferred.
• Working knowledge of imaging systems, databases, and records retention schedules highly preferred.

Qualifications and Skills

• Regular and reliable attendance during scheduled days and hours.
• Working knowledge of office practices and methods.
• Ability to coordinate work with other employees, provide instruction or supervision as assigned, and organize work effectively.
• Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
• Effective oral, phone, in‑person, and written communication skills.
• Ability to represent the department and university in a friendly, courteous, and professional manner.
• Proficiency with a personal computer and related university software and email.

Physical Demands

Requirements may include reasonable accommodations for individuals with disabilities; the employee may be required to travel.

Work Environment

Work is normally performed in a typical interior work environment. Employees are responsible for maintaining an environment free from discrimination, intimidation, harassment, and sexual harassment.

Legal and Compliance

All offers of employment will be contingent on the candidate’s ability to provide documents establishing proof of identity and eligibility to work in the United States.

Positions deemed security‑sensitive require background checks and verification of all academic credentials.

For males between the ages of 18 and 25, federal law requires registration with the U.S. Selective Service System unless exempt under Selective Service law. Contact the Selective Service System at 847‑688‑6888 or www.sss.gov.

Texas Woman’s University is an AA/EEO employer, providing equal opportunity and prohibiting discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category.