Admissions & Patient Safety Specialist

Holly Hill Hospital; Raleigh (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Universal Health Services in Raleigh, NC is seeking a Healthcare Security Receptionist to greet patients and visitors, monitor safety, and support hospital operations. The role requires strong customer service, clear communication, and the ability to respond to security incidents with vigilance.

Responsibilities include answering phones, assisting with patient transfers, ensuring visitor control, and maintaining a calm, compassionate environment for patients and families.

Qualifications

• High School diploma or equivalent.
• At least 6 months of reception or behavioral health technician experience, preferably in a hospital or other institutional setting.
• Current North Carolina Driver’s License.
• Knowledge of hospital emergency codes.
• Strong customer service and communication skills.

Responsibilities

• Greet patients, visitors and staff; monitor safety and security of the facility.
• Perform contraband searches and assist with patient transfers.
• Answer multi-line phone system and relay messages.
• Maintain information accuracy and respond to safety risks promptly.
• Collaborate with clinical staff to ensure patient well-being.

Skills

Phone etiquette

Customer service

Security awareness

Communication skills

Observational skills

Education

High School diploma or equivalent

Job description

Universal Health Services in Raleigh, NC is seeking a Healthcare Security Receptionist to greet patients and visitors, monitor safety, and support hospital operations. The role requires strong customer service, clear communication, and the ability to respond to security incidents with vigilance.

Responsibilities include answering phones, assisting with patient transfers, ensuring visitor control, and maintaining a calm, compassionate environment for patients and families.