Admissions Operations Manager

East Carolina University; South Carolina; On-site; USD 62,000 - 96,000; Full time

Job summary

East Carolina University is seeking an Admissions Operations Manager to lead undergraduate, graduate and international admissions systems, processes, and technologies. Reporting to the Assistant Director of Academic Systems, you will manage admissions operations staff and the CRM admissions platform, ensuring data integrity and efficient workflows to support enrollment goals.

The ideal candidate has a Bachelor's degree with 2+ years in admissions operations and strong leadership, CRM

Qualifications

• Bachelor's degree with 2 years in admissions operations or equivalent.
• Experience leading teams and managing CRM platforms for admissions workflows.
• Strong communication, collaboration, and stakeholder management skills.

Responsibilities

• Oversee admissions operations and systems management (40%).
• Provide leadership and strategic direction (30%).
• Coordinate with Enrollment Management, departments and vendors (25%).
• Perform other duties as required (5%).

Skills

Leadership

Stakeholder management

Communication

Project management

Data governance

Customer service mindset

Education

Bachelor's degree and 2 years of relevant experience or equivalent

Tools

CRM platforms

Admissions systems

Job description

Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.

Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications. $62,115 - $96,408

East Carolina University ( ECU ) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.

The Administration & Finance Division encompasses a broad range of operational, financial, technological, safety, administrative and people-focused units that support the daily functions and long-term success of the university.

Information Technology and Computing Services ( ITCS ) provides strategic technology leadership, enterprise IT services, cybersecurity, and digital solutions that support East Carolina University’s teaching, research, student success, medical, and administrative operations. ITCS partners across the university to deliver secure, reliable, and innovative technology services that advance ECU’s mission and strategic priorities.

The Academic Systems team manages and improves ECU’s academic and student administration applications, ensuring that the systems and processes supporting the student lifecycle are reliable, compliant, efficient, and aligned with institutional goals for student success.

Primary Purpose of Position

The Admissions Operations Manager provides strategic leadership, operational oversight, and technical administration for undergraduate, graduate and international admissions systems, processes, and technologies. technologies. Reporting to the Assistant Director of Academic Systems, this position is responsible for managing admissions operations staff, overseeing the institution’s CRM admissions platform, ensuring data integrity and process efficiency, and supporting enrollment goals through innovative technology solutions and continuous process improvement. The Admissions Operations Manager serves as a key liaison among Enrollment Management, academic departments, and external vendors to ensure seamless admissions operations and exceptional service delivery.

• Admissions Operations and Systems Management (40%)
• Leadership and Strategic Management (30%)
• Collaboration and Coordination (25%)
• Other Duties (5%)

Minimum Education, Knowledge, Skills, and Experience

Bachelor’s degree and 2 years of relevant experience or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

License or Certification Required by Statute or Regulation

N/A

Preferred Education, Knowledge, Skills, and Experience

Minimum of 5 years of experience in admissions operations. Strong leadership and team management skills. Expertise in CRM administration, admissions technologies, and systems integration. Knowledge of enrollment management principles and admissions operations. Strong understanding of data governance, data integrity, and reporting practices. Excellent communication, communication, collaboration, and stakeholder management skills. Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment. Commitment to customer service, continuous improvement, and operational excellence.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

East Carolina University EEO Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

ADA Accommodation Contact

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADADAA ) should contact the ADA Coordinator at [phone] (Voice/ TTY ) or ADA [e-mail].

Job Open Date

Job Open Date 10/20/2026

Open Until Filled

No

Job Close Date

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Will you now or in the future require visa sponsorship for employment?
  • Yes
  • No
• * Are you currently an ECU Employee?
  • Yes
  • No
• * Are you willing to relocate to the local area to maintain a physical presence in the Department?
  • Yes
  • No

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