Admissions Office Manager

Adtalem Global Education; Columbia (MD); On-site; USD 61,000 - 112,000; Full time

Job summary

A leading education institution seeks an Admissions Manager to oversee the admissions process and make policy decisions. This role requires strong analytical and customer service skills along with managerial experience, providing guidance to support staff. With a Master’s degree and extensive experience in admissions, the successful candidate will play a crucial role in shaping the student body and ensuring a smooth admissions process.

Benefits

Health, dental, vision, life and disability insurance

401k Retirement Program + 6% employer match

Flexible Time Off (FTO) Policy

12 Paid Holidays

Qualifications

• Must have at least 5 years of university advising or admissions experience.
• At least 1-2 years of managerial experience required.
• In-depth knowledge of architecture or design is highly desired.

Responsibilities

• Support the admission decision process from application completion to transfer of credit.
• Evaluate and verify admission files for completeness and accuracy.
• Develop and implement admission policies and procedures.

Skills

Customer service

Analytical skills

Strategic thinking

Multi-tasking

Education

Master's Degree

Tools

Onyx CRM

Banner

Job description

Company Description

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

Job Description

Opportunity at a Glance
The Admissions Manager supports the Office of Admissions by assisting with the admission decision process of the institution from the time an application is completed, through admissions review, admit decisions making, and finally in assessing and completing the transfer of credit to be awarded.

Responsibilities

• Screen, verify, and review admission files submitted by Enrollment for completeness and accuracy, and make admissions decisions based on university policy.
• Evaluate data on admissions applications and transcript materials, maintaining all files and records systems.
• Prepares official determination regarding admissions and transfer of credit for review.
• Conduct analysis and prepare admission reports; summarizing information for staff on incoming students.
• Help to develop and implement admission policies and procedures as well as maintain regular updates for the academic catalog and student handbook.
• Be the lead in developing and maintaining appropriate systems for making transfer of credit decisions.
• Manage the daily functions of the Admissions team.
• Coach, mentor and help train admissions staff, or other related departments to ensure cohesive business knowledge and processing of admissions tasks.
• Manage the functions related to articulations, transfer agreements, and other partnerships involving credit consideration.
• Serves as liaison to college personnel for academic evaluation; to field representatives for opportunity discovery, to advising for transfer of course credit evaluations; and to other units (Marketing, Bursar, Registrar, etc.) to address and process or operations concerns.
• Partner with Enrollment, Financial Aid, Registrar, Academic Advising, and Academic Leadership on process efficiencies.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Master's Degree Master's degree required.
• Must have at least 5 years of university advising or university admissions experience, specifically in admissions decisions, policy planning, and operations.
• At least 1-2 years of managerial experience.
• Experience with either transfer or international admission, or both, and the development of comprehensive international recruitment plans.
• Experience with Onyx CRM and Banner
• In-depth knowledge of and passion for architecture, interior architecture or design is highly desired.
• To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Incumbents will be evaluated, in part, based on performance of each essential function.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• An ability to work well in an environment where diversity is celebrated both in the workplace and in student population.
• A high proficiency in multi-tasking as well as strategic thinking.
• Strong customer service/student service skills in a fast-paced, changing environment required.
• Excellent oral and written communication skills and analytical skills are essential.
• A collaborative and transparent approach to problem-solving.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61720.78 and $111584.97. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation