Admissions Coordinator - San Rafael

Rockport Healthcare Services; San Rafael (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Rockport Healthcare Services in California seeks an Admissions Coordinator to manage the admissions process, verify finances, and coordinate tours for prospective patients and families. You will work to ensure a smooth intake, explain policies, and emphasize responsible financial arrangements.

You will chair daily admissions meetings, track referrals and admissions, and collaborate with the marketing and clinical teams to improve conversion rates and documentation quality.

Qualifications

• Two to three years experience with the admissions process at a SNF, subacute, rehab, or other health care facility.
• Excellent organizational skills with a detail orientation towards documentation and follow-up.
• Professional telephone skills with the ability to handle referral calls effectively and efficiently, meeting the needs of the referral sources and families.
• Inside or outside sales experience preferred.
• Ability to work with family members and conduct tours with a focus on closing.
• Computer experience using a marketing information system.
• Professional appearance.
• Enthusiastic, motivated attitude.
• Experience with Medicare and Medi-Cal guidelines preferred.
• Knowledge of managed care industry preferred.

Responsibilities

• Obtains referral information from telephone and walk-in inquiries, including complete clinical and financial information necessary for admission committee approval.
• Ensures financial verification is accurate and complete before the patient is admitted to the Center thus assisting in reducing accounts receivable.
• Obtains family commitment to tour the Center on 80% of viable referrals and conducts professional tours to gain admission.
• Conducts admission process including signing in and explaining policies with patients and families, emphasizing financial arrangements.

Skills

Organizational skills

Phone etiquette

Sales experience

Customer service

Computer skills

Professional appearance

Communication skills

Enthusiastic attitude

Medicare/Medi-Cal knowledge

Managed care knowledge

Tools

Marketing Information System

Job description

Admissions Coordinator Principal Responsibilities: TECHNICAL

• Admissions Coordinator obtains referral information from telephone and walk-in inquiries, including complete clinical and financial information necessary for admission committee approval.
• Ensures financial verification is accurate and complete before the patient is admitted to the Center thus assisting in reducing accounts receivable.
• Obtains family commitment to tour the Center on 80% of viable referrals. Conducts a professional tour utilizing Center clinical personnel as assistance in gaining family commitment to admit to the Center.
• Admissions Coordinator conducts the admission process of signing in and explaining admission policies to patients and their families. Ensures a smooth transition is achieved and that all paperwork is complete upon admission. Emphasizes financial arrangements and responsibilities.
• Chairs the daily admissions meeting with Center personnel to update on referrals, admissions and follow-up which needs to be conducted in order to obtain admission. Assists with increasing conversion rate to exceed 65% by following up on all referrals immediately. Informs the admissions committee of upcoming discharges.
• Informs Marketing Director of any referral source issues that arise during the referral process.
• Develops relationships with referral sources.

Admissions Coordinator ADMINISTRATIVE

• Supports the overall goals of the Company and the Center.
• Communicates all billing issues with accounting office and Marketing.
• Documents all necessary information in an accurate and timely manner.
• Maintains accurate daily updates on the Marketing Information System ensuring all data elements are input so that reports can be generated on a daily, weekly and monthly basis. Also responsible for the integrity of the data which is input into the MIS.
• Attends all Center or Company required inservices and meetings.

Admissions Coordinator QUALIFICATIONS

• Two to three years experience with the admissions process at a SNF, subacute, rehab, or other health care facility.
• Excellent organizational skills with a detail orientation towards documentation and follow-up.
• Professional telephone skills with the ability to handle referral calls effectively and efficiently, meeting the needs of the referral sources and families.
• Inside or outside sales experience preferred.
• ADMISSIONS COORDINATOR – Cont’d.
• Ability to work with family members and conduct tours with a focus on closing.
• Computer experience using a marketing information system.
• Professional appearance.
• Enthusiastic, motivated attitude.
• Experience with Medicare and Medi-Cal guidelines preferred.
• Knowledge of managed care industry preferred.

Admissions Coordinator CONSUMER SERVICE

• Presents professional image to consumers through dress, behavior and speech.
• Adheres to Company standards for resolving consumer concerns.
• Ensures that all patient/resident rights are protected.