Admissions assistant - Montecito Heights

Rockport Healthcare Services; Los Angeles (CA); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Rockport Healthcare Services is seeking an Admissions Assistant to support referral intake, verify finances, and coordinate admissions with families. The role includes leading daily admissions meetings and maintaining strong relationships with referral sources to drive admissions.

The position emphasizes professional interaction with families, accuracy in documentation, and close collaboration with Marketing and Center staff to ensure smooth admission processes.

Formación

• Two to three years experience with the admissions process at a SNF, subacute, rehab, or other health care facility.
• Excellent organizational skills with a detail orientation towards documentation and follow-up.
• Professional telephone skills with the ability to handle referral calls effectively and efficiently.
• Inside or outside sales experience preferred.
• Ability to work with family members and conduct tours with a focus on closing.
• Computer experience using a marketing information system.
• Professional appearance.
• Enthusiastic, motivated attitude.
• Experience with Medicare and Medi-Cal guidelines preferred.
• Knowledge of managed care industry preferred.

Responsabilidades

• Assist in obtaining referral information from telephone and walk-in inquiries, including clinical and financial data for admission approval.
• Ensure financial verification is accurate and complete before admission to reduce accounts receivable.
• Obtain family commitment to tour the Center on viable referrals; conduct tours with Center staff as needed.
• Explain admission policies and ensure all paperwork is complete; emphasize financial arrangements.
• Chairs the daily admissions meeting to update on referrals and admissions and to improve conversion.
• Inform Marketing Director of referral-source issues that arise during the referral process.
• Develop relationships with referral sources.

Conocimientos

Admissions process

Communication

Organizational skills

Telephone skills

Sales experience

Documentation

Marketing Information System

Enthusiastic attitude

Medicare/Medi-Cal knowledge

Managed care knowledge

Herramientas

Marketing Information System

Descripción del empleo

Admissions Assistant Principal Responsibilities: TECHNICAL

• Assist the Admissions Coordinator with obtaining referral information from telephone and walk-in inquiries, including complete clinical and financial information necessary for admission committee approval.
• Ensures financial verification is accurate and complete before the patient is admitted to the Center thus assisting in reducing accounts receivable.
• Obtains family commitment to tour the Center on 80% of viable referrals. Conducts a professional tour utilizing Center clinical personnel as assistance in gaining family commitment to admit to the Center.
• Admissions Coordinator conducts the admission process of signing in and explaining admission policies to patients and their families. Ensures a smooth transition is achieved and that all paperwork is complete upon admission. Emphasizes financial arrangements and responsibilities.
• Chairs the daily admissions meeting with Center personnel to update on referrals, admissions and follow-up which needs to be conducted in order to obtain admission. Assists with increasing conversion rate to exceed 65% by following up on all referrals immediately. Informs the admissions committee of upcoming discharges.
• Informs Marketing Director of any referral source issues that arise during the referral process.
• Develops relationships with referral sources.

Admissions Coordinator ADMINISTRATIVE

• Supports the overall goals of the Company and the Center.
• Communicates all billing issues with accounting office and Marketing.
• Documents all necessary information in an accurate and timely manner.
• Maintains accurate daily updates on the Marketing Information System ensuring all data elements are input so that reports can be generated on a daily, weekly and monthly basis. Also responsible for the integrity of the data which is input into the MIS.
• Attends all Center or Company required in-services and meetings.

Admissions Coordinator QUALIFICATIONS

ADMISSIONS COORDINATOR – Cont’d.

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• Two to three years experience with the admissions process at a SNF, subacute, rehab, or other health care facility.
• Excellent organizational skills with a detail orientation towards documentation and follow-up.
• Professional telephone skills with the ability to handle referral calls effectively and efficiently, meeting the needs of the referral sources and families.
• Inside or outside sales experience preferred.
• Ability to work with family members and conduct tours with a focus on closing.
• Computer experience using a marketing information system.
• Professional appearance.
• Enthusiastic, motivated attitude.
• Experience with Medicare and Medi-Cal guidelines preferred.
• Knowledge of managed care industry preferred.

Admissions Coordinator CONSUMER SERVICE

• Presents professional image to consumers through dress, behavior and speech.
• Adheres to Company standards for resolving consumer concerns.
• Ensures that all patient/resident rights are protected.