Admissions - Graduate Admissions Counselor

D'Youville University; Buffalo (NY); On-site; USD 47,000 - 49,000; Full time

Job summary

D’Youville University in Buffalo, NY is seeking a Graduate Admissions Counselor to guide prospective graduate and transfer students through the application and enrollment process, on ground and online. You will conduct outreach, provide timely information, and represent the University at recruitment events to support enrollment goals.

The role requires exceptional organizational and communication skills, experience with CRM systems, and the ability to work with diverse student populations.

Qualifications

• Bachelor’s degree from a regionally accredited University or College.
• Preference for experience in customer service and/or sales related environments or higher education.
• Strong organizational and communication skills.
• Proficiency with MS Office and social networking practices.
• Experience with CRM software desirable.
• Able to represent and promote the University in a competitive environment.
• Able to identify and recruit students who are desirable enrollees for the University
• Strong attention to detail.
• Possess good interpersonal skills and a sincere interest in student well-being and success.
• Committed to meeting all goals and objectives as established by Admissions leadership.
• Exhibit initiative, resourcefulness, and problem-resolution skills

Responsibilities

• Initiating and responding to a high volume of inquiries from prospective students.
• Communicate with students via telephone, email, text and virtual conferences to assist decision making.
• Enhance the student experience by providing high levels of customer service about admissions, policies and procedures.
• Ensure a positive customer experience by being available, courteous, and responsive.
• Schedule meetings with prospective students to present the university value proposition.
• Develop relationships with new students using the CRM to log interactions and outreach.
• Collaborates with campus colleagues to recruit students.
• Utilize CRM to adhere to best-practice processes during discovery and decision-making.
• Open, receptive to coaching feedback.
• Evening and weekend hours may be required.

Skills

Organizational skills

Communication skills

CRM software

MS Office proficiency

Interpersonal skills

Education

Bachelor's degree

Tools

MS Office

CRM software

Job description

The Graduate Admissions Counselor (GAC) serves as a guide for prospective graduate students and undergraduate transfer students on ground and online, as they navigate the application and enrollment processes. The GAC engages in all phases of student recruitment and counseling activities, reviews admissions applications, represents the University at recruitment events, and coordinates special on and off-campus recruitment programs. Regular recruitment travel concentrated in the Fall and Spring.

Duties

• Initiating and responding to a high volume of inbound and outbound inquiries from a diverse pool of newly applied and admitted students.
• Communicate with newly applied and admitted students via telephone, email, text and virtual conferences to assist them in making informed decisions by providing timely and accurate information
• Enhance the student experience by providing high levels of customer service to prospective and new students inquiring about the University, its academic programs, admissions requirements, policies, payment options and procedures
• Ensure a positive customer experience by being available, courteous, knowledgeable, and responsive to new student needs and wants
• Scheduling and meeting with prospective students to provide a comprehensive overview of the D’Youville value proposition and the benefits of a world class education
• Developing relationships with new students by utilizing the CRM to record all interactions and customizing condition-based outreach
• Collaborates with campus colleagues across the University for the benefit of recruiting students.
• Effectively utilize the customer relationship management platform to adhere to established best-practice business processes that provide relevant information to newly admitted students throughout the discovery and decision-making phase
• Open, receptive, and willing to apply to coaching feedback
• Evening and weekend hours may be required.

Qualifications

Education:

• Bachelor’s degree from a regionally accredited University or College

Experience

• Preference for experience in customer service and/or sales related environments or higher education.

Skills & Abilities

• Possess strong organizational and communication skills.
• Proficiency with current MS Office and social networking practices.
• Experience with CRM software desirable.
• Able to represent and promote the University in a competitive environment.
• Able to identify and recruit students who are desirable enrollees for the University
• Strong attention to detail.
• Possess good interpersonal skills as well as a sincere interest in student well-being and success.
• Committed to meeting all goals and objectives as established by the Executive Director of Admissions.
• Exhibit initiative, resourcefulness, and problem-resolution skills

Work Remotely - No

Work Location: Buffalo, NY

Job Type: Full Time, Exempt

Pay: $46,500.00 - $48,500.00 Annually

Additional Salary Information

The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.

About D'Youville University

Shaping the Future of Education at D'Youville University

D’Youville University, a nationally ranked private university in Buffalo, New York, is transforming lives through a unique blend of academics and holistic development. Committed to promoting a health mind, body, and spirit, D’Youville empowers individuals to realize their potential, thrive in their careers, and make meaningful contributions to society.

A Dynamic and Purpose-Driven Community

Located on Buffalo’s vibrant West Side, just blocks from a bustling downtown, D’Youville University is deeply embedded in an energetic, diverse urban landscape. Under the visionary leadership of President Lorrie Clemo, the university is undergoing an exciting evolution, with innovative initiatives designed to meet societal needs, elevate student experiences, expand career readiness, and solidify our role as a leader in 21st-century education.

A Place for Growth and Innovation

D’Youville University offers education across health sciences and business, with a range of degree levels, advanced certificates, accelerated paths, and community-engaged learning experiences. Our dedication to preparing students for successful careers is showcased in our national ranking for social mobility making us the top private university in the City of Buffalo.

Why Work with Us?

As a D’Youville University Saint, you’ll be joining a collaborative, innovation-driven community committed to academic excellence, social responsibility, and transformative growth. When you join our team, you’ll have the opportunity to contribute to a university making a real difference—for our students, our community, and our world. Explore the possibilities at dyu.edu.

All job offers are contingent upon legal authorization to work in New York State as determined by the NYS Department of Labor.