Graduate Admissions Counselor & Outreach Specialist

D'Youville University; Buffalo (NY); On-site; USD 47,000 - 49,000; Full time

Job summary

D’Youville University in Buffalo, NY is seeking a Graduate Admissions Counselor to guide prospective graduate and transfer students through the application and enrollment process, on ground and online. You will conduct outreach, provide timely information, and represent the University at recruitment events to support enrollment goals.

The role requires exceptional organizational and communication skills, experience with CRM systems, and the ability to work with diverse student populations.

Qualifications

• Bachelor’s degree from a regionally accredited University or College.
• Preference for experience in customer service and/or sales related environments or higher education.
• Strong organizational and communication skills.
• Proficiency with MS Office and social networking practices.
• Experience with CRM software desirable.
• Able to represent and promote the University in a competitive environment.
• Able to identify and recruit students who are desirable enrollees for the University
• Strong attention to detail.
• Possess good interpersonal skills and a sincere interest in student well-being and success.
• Committed to meeting all goals and objectives as established by Admissions leadership.
• Exhibit initiative, resourcefulness, and problem-resolution skills

Responsibilities

• Initiating and responding to a high volume of inquiries from prospective students.
• Communicate with students via telephone, email, text and virtual conferences to assist decision making.
• Enhance the student experience by providing high levels of customer service about admissions, policies and procedures.
• Ensure a positive customer experience by being available, courteous, and responsive.
• Schedule meetings with prospective students to present the university value proposition.
• Develop relationships with new students using the CRM to log interactions and outreach.
• Collaborates with campus colleagues to recruit students.
• Utilize CRM to adhere to best-practice processes during discovery and decision-making.
• Open, receptive to coaching feedback.
• Evening and weekend hours may be required.

Skills

Organizational skills

Communication skills

CRM software

MS Office proficiency

Interpersonal skills

Education

Bachelor's degree

Tools

MS Office

CRM software

Job description

D’Youville University in Buffalo, NY is seeking a Graduate Admissions Counselor to guide prospective graduate and transfer students through the application and enrollment process, on ground and online. You will conduct outreach, provide timely information, and represent the University at recruitment events to support enrollment goals.

The role requires exceptional organizational and communication skills, experience with CRM systems, and the ability to work with diverse student populations.