Admissions Frontline Specialist — Customer Service & Data Entry

Arizona State University; Tempe (AZ); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Arizona State University is seeking an Admission Counselor Assistant 2 to support initial admission and transfer credit evaluations. The role emphasizes customer service via phone and email, data entry, and record maintenance within a fast-paced admissions environment.

Ideal candidates will have a High School Diploma with two years of related experience or an equivalent combination, plus familiarity with Salesforce and MS Office. Hybrid work options may be available, with a campus focus in Tempe.

Qualifications

• High School Diploma and two years of related experience, or an equivalent combination of education and experience.
• Experience with customer service in a high-volume environment is preferred.
• Experience using a CRM (Salesforce) and data entry tasks.
• Proficiency with MS Office applications (Word, Excel, Outlook).

Responsibilities

• Provide customer service via phone and email.
• Maintain and classify records and compile reports.
• Review accounts for accuracy and completeness per procedures.
• Draft correspondence and update student information within university systems.
• Assist with special projects and respond to inquiries, ensuring timely follow-up.

Skills

Customer service

Data entry

Clear communication

Education

High School Diploma

Tools

Salesforce CRM

MS Office

Job description

Arizona State University is seeking an Admission Counselor Assistant 2 to support initial admission and transfer credit evaluations. The role emphasizes customer service via phone and email, data entry, and record maintenance within a fast-paced admissions environment.

Ideal candidates will have a High School Diploma with two years of related experience or an equivalent combination, plus familiarity with Salesforce and MS Office. Hybrid work options may be available, with a campus focus in Tempe.