Admissions Front Desk & Visitor Experience Lead

Roanoke College; Salem (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Roanoke College in Salem, VA seeks an welcoming Admissions Front Desk Assistant to greet visitors, answer phones, and direct calls. You will coordinate visits with on and off‑campus partners and provide essential support to the Admissions Office.

Key duties include managing Slate visit schedules, supporting recruitment events, maintaining student records, and assisting with transcripts, communications, and office operations.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Proven ability to effectively use a computer.
• Strong written and oral communication and ability to work with others.
• Experience with Microsoft 365.

Responsibilities

• Answer phones and direct calls; coordinate campus visits.
• Coordinate campus visits and appointments; schedule visits in Slate and prepare materials.
• Partner with Admissions staff to coordinate prospective student recruitment visits.
• Maintain prospective student records in Slate; run queries and reports.
• Provide backup administrative coverage and support for Admissions operations.
• Train and support Maroon Ambassadors in front-desk coverage.

Skills

Strong communication

Teamwork

Computer proficiency

Microsoft 365

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft 365

Job description

Roanoke College in Salem, VA seeks an welcoming Admissions Front Desk Assistant to greet visitors, answer phones, and direct calls. You will coordinate visits with on and off‑campus partners and provide essential support to the Admissions Office.

Key duties include managing Slate visit schedules, supporting recruitment events, maintaining student records, and assisting with transcripts, communications, and office operations.