A community college in Maryland is seeking an Admissions Support Specialist to manage front desk operations and provide exceptional customer service. The ideal candidate will have an Associate degree and at least two years of experience in an Admissions Office. Responsibilities include handling inquiries, supporting recruitment events, and maintaining accurate records. The position requires flexible hours and a commitment to creating an inclusive environment for all students.
Qualifications
At least two years of experience providing administrative and customer service support in a college or university Admissions Office.
Strong problem-solving and conflict resolution skills.
Excellent interpersonal, written, and verbal communication skills.
Responsibilities
Provide high-quality administrative and customer service support in virtual and in-person settings.
Assist with front desk operations, managing inquiries via phone, email, and walk-ins.
Support recruitment and special events, coordinating logistics and providing on-site support.
Skills
Customer service
Problem-solving
Attention to detail
Interpersonal communication
Education
Associate degree or higher
Tools
Microsoft Excel
Ellucian Colleague
Banner
PeopleSoft
Job description
A community college in Maryland is seeking an Admissions Support Specialist to manage front desk operations and provide exceptional customer service. The ideal candidate will have an Associate degree and at least two years of experience in an Admissions Office. Responsibilities include handling inquiries, supporting recruitment events, and maintaining accurate records. The position requires flexible hours and a commitment to creating an inclusive environment for all students.