Admissions & Financial Services Coordinator

Elemental Management Group; Village of Waterville (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Waterville Residential Care Center seeks an organized, dependable Business Office and Admissions Coordinator to support onsite Business Office operations and new admissions. The role collaborates with facility leadership, the Regional Admissions and Marketing Manager, and EMG’s Revenue Cycle Management team.

Responsibilities include completing admission paperwork, assisting residents with financial applications, managing resident funds, and maintaining accurate confidential records.

Qualifications

• High school diploma or equivalent.
• Strong organizational skills, attention to detail, and dependable follow-through.
• Comfort working with financial information and basic reconciliation.
• Strong communication and customer-service skills when working with residents, families, county agencies, and coworkers.
• Ability to protect confidential resident and financial information.
• Basic computer proficiency and willingness to learn new systems.
• Ability to prioritize time-sensitive admissions and Business Office responsibilities.
• Experience in skilled nursing, healthcare Business Office operations, admissions, Medicaid, or resident accounts preferred.

Responsibilities

• Coordinate new admissions and complete required financial and administrative paperwork.
• Meet with residents and responsible parties to complete admission agreements and financial applications.
• Upload documents into the resident chart in PCC.
• Track outstanding admission paperwork and communicate issues promptly.
• Maintain resident demographic, insurance, and financial records.
• Discuss copays, financial responsibility, and documentation needs with residents.
• Support Private Pay and NAMI collection efforts with Revenue Cycle.
• Maintain the facility’s Private Pay cash projections.
• Assist residents with Medicaid applications and recertifications.
• Maintain Medicaid Pending tracking and coordinate with county DSS and leadership.
• Maintain audit-ready records and coordinate with various departments.

Skills

Organizational skills

Attention to detail

Communication skills

Customer-service

Education

High school diploma

Tools

PointClickCare

RFMS

Job description

Waterville Residential Care Center seeks an organized, dependable Business Office and Admissions Coordinator to support onsite Business Office operations and new admissions. The role collaborates with facility leadership, the Regional Admissions and Marketing Manager, and EMG’s Revenue Cycle Management team.

Responsibilities include completing admission paperwork, assisting residents with financial applications, managing resident funds, and maintaining accurate confidential records.