Admissions Coordinator

Casa Arena Healthcare; Alamogordo (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

PTO

401K

Job summary

Casa Arena Healthcare in Alamogordo, NM is seeking an Admissions Coordinator to manage admissions guidelines, marketing programs and the intake process for new residents.

You will screen applicants, coordinate with families, verify financials, and ensure a smooth transition while maintaining census and quality mix for the nursing center.

Qualifications

• Healthcare experience desirable
• Familiarity with long-term care useful
• Professional image in appearance, behavior and speech

Responsibilities

• Maintains admissions guidelines and updates criteria, policies and procedures
• Markets programs and facilities and conducts tours for prospective residents and referral sources
• Handles inquiries and completes admissions paperwork, including Medicare facts and room rates
• Ensures accurate financial verification before admission to reduce receivables
• Screens prospective residents against admission criteria and refers to other programs as needed
• Investigates and resolves resident/family concerns to improve service
• Keeps knowledge of service area, referral sources, and census development efforts

Education

High school diploma

Job description

Job Type: Full-Time.

Benefits Offered:

Healthcare, Dental, Vision, PTO, 401K

The Admissions Coordinator will be responsible for maintaining admission guidelines, marketing programs, obtaining applicant information, screening applicants, completing the admissions process and resolving resident concerns during the transition to the center. Responsible for developing census and quality mix by providing prospective residents and/or responsible parties, and referral sources with appropriate information and assistance to the nursing center.

QUALIFICATIONS

• High school diploma required.
• Experience, particularly in health care services desirable.
• Familiarity with long- term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

RESPONSIBILITIES

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral sources to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates; Gathers nursing information from the e-discharge system, or floor nurse at the hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources. Assists with census development efforts by making quality contact (telephone, e‑mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake)
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required; Contacts Social Services Department to verify eligibility; Contacts insurance companies to determine or verify coverage; Meets in the center with families upon or before admission to sign the paperwork, timely and accurately; Records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission, inspects resident’s room prior to admission, active role in the morning kick-off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction; Provides timely follow-up on family or guarantor complaints and problem solves with residents and/or staff.

Other duties, responsibilities, and activities may change or assigned at any time with or without notice