Admissions Engagement Lead | Visit Experience

Augsburg University; Minneapolis (MN); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

403(b) matching program

Tuition remission for employee and/or?

Paid time-off and holidays

Employee Assistance Program (EAP)

Job summary

Augsburg University in Minneapolis, MN invites applications for the Assistant Director of Admission Engagement. This exempt, full-time role curates undergraduate and graduate visit experiences, communicates with prospective students via the CRM, and reports on visit capacity and outcomes.

The position also oversees student workers, including hiring, training, scheduling, and supervision. The ideal candidate has at least four years in customer service, event planning or project management, and

Qualifications

• Minimum four (4) years of professional experience in customer service.
• Experience in event planning or project management.
• Experience supervising or providing work direction to professional staff or student employees.

Responsibilities

• Supervise and improve on-campus visitor services, including hiring/training student staff and ambassadors.
• Lead community engagement initiatives such as ZeeMee.
• Manage scheduling of visits and maintain online data from Slate CRM.
• Coordinate visit communications with prospective students across graduate and undergraduate markets.
• Develop and execute group visit programs for new, adult, graduate, transfers, and international students.
• Lead social media outreach for prospective student populations on Instagram, Twitter, Facebook, and Snapchat.
• Collaborate with Admissions leadership to optimize Slate CRM and reporting.
• Coordinate with campus partners to maintain professionalism and service.
• Develop and maintain a Faculty engagement program.
• Provide excellent customer service to admissions staff and students.

Skills

Customer service

Event planning

Project management

Staff supervision

Tools

Slate CRM

Microsoft Office

Zoom

Google Workspace

Job description

Augsburg University in Minneapolis, MN invites applications for the Assistant Director of Admission Engagement. This exempt, full-time role curates undergraduate and graduate visit experiences, communicates with prospective students via the CRM, and reports on visit capacity and outcomes.

The position also oversees student workers, including hiring, training, scheduling, and supervision. The ideal candidate has at least four years in customer service, event planning or project management, and