Admissions Director: SNF Growth & Outreach

SYLVA OPERATIONS LLC; Sylva (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Sylva Valley Health & Rehab in Sylva, NC is seeking an energetic Admissions Director to lead our admissions process and support census growth. This role requires at least one year of SNF experience and a strong focus on service to residents and families.

You will manage referrals, coordinate with hospitals and payers, conduct tours, and collaborate with nursing and administration to ensure smooth admissions and HIPAA compliance.

Qualifications

• At least one year of work experience in a skilled nursing facility (SNF).
• Strong communication, organization, customer-service, and follow-up skills.
• Ability to manage multiple referrals and changing priorities.
• Comfortable using electronic referral platforms, email, and healthcare software.
• Professional, dependable, responsive, and able to protect confidential information.

Responsibilities

• Manage the admissions process from initial referral through resident arrival.
• Review referrals promptly and coordinate clinical and financial approval.
• Communicate with hospitals, referral sources, residents, and families.
• Verify insurance coverage, benefits, authorizations, and payer information.
• Maintain accurate referral and admission documentation.
• Conduct facility tours and explain services to prospective residents and families.
• Build relationships with hospitals, physicians, case managers, home health agencies, and community partners.
• Follow up on pending referrals and identify barriers that may delay admission.
• Coordinate room assignments, transportation, equipment, medications, and other admission needs.
• Participate in census-development and marketing activities.
• Track referral sources, admissions, denials, and conversion rates.
• Maintain resident confidentiality and comply with HIPAA requirements.
• Collaborate with nursing, therapy, social services, the business office, and administration.
• Assist with admissions outside normal business hours when necessary.

Skills

Experience in SNF admissions

Strong communication

Organizational skills

Customer-service

Follow-up skills

Referral management

Electronic referral platforms

Healthcare software

Confidentiality

Job description

Sylva Valley Health & Rehab in Sylva, NC is seeking an energetic Admissions Director to lead our admissions process and support census growth. This role requires at least one year of SNF experience and a strong focus on service to residents and families.

You will manage referrals, coordinate with hospitals and payers, conduct tours, and collaborate with nursing and administration to ensure smooth admissions and HIPAA compliance.