Admissions Director

Complete Care, Inc.; Madison (WI); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Complete Care, Inc. is seeking an Admissions Director to lead the admissions process in a high-volume facility, aiming to grow census and strengthen referrals.

You will respond to inquiries, screen potential residents, coordinate paperwork, and ensure a smooth transition for new residents. The role requires relationship-building with hospitals, physicians, social workers, and community partners, plus marketing, tours, and collaboration with department heads.

Qualifications

• Experience with healthcare admissions processes, including screening, documentation, and insurance verification.
• Ability to thrive in a fast-paced environment with multiple daily admissions.
• Proficiency with EMR systems and data entry.
• Strong interpersonal and leadership skills to build trust with staff and external partners.

Responsibilities

• Admissions Management: coordinate the full admissions process in a high-volume setting and ensure paperwork is completed accurately.
• Relationship Building: maintain relationships with hospitals, physicians, social workers, and referral sources to drive inquiries.
• Marketing and Outreach: represent the facility at events, tours, and networking opportunities to promote programs and services.
• Team Collaboration: work with department heads to ensure smooth transitions for new residents and proper hand-offs.
• Reporting: analyze weekly reports on admissions and referrals to track census progress and market trends.

Skills

Relationship building

Admissions expertise

High energy

EMR systems

Communication

Professionalism

Tools

EMR software

Job description

Admissions Director

Complete Care is a revered pillar in the community, dedicated to a singular, profound goal: to improve the lives we touch through high-quality healthcare and extraordinary compassion. We are actively seeking a compassionate and dedicated Admissions Director to join our growing team.

The Admissions Director is a vital leadership role responsible for overseeing and directing the admissions process to achieve census growth and maintain strong relationships with referral sources. This is a fast-paced environment—averaging 2-3 admissions per day—where you will be joining a great team of professionals. The ideal candidate is a skilled relationship builder who genuinely enjoys serving the elderly and ensures every resident’s journey begins with excellence.

Key Responsibilities

Admissions and Census Growth

• Admissions Management: Coordinate the full admissions process in a high-volume setting. You will respond promptly to inquiries, screen potential residents against admission criteria, and ensure all necessary paperwork (applications, contracts, insurance details) is completed accurately.
• Relationship Building: Develop and maintain strong, positive relationships with local hospitals, physicians, social workers, and other community referral sources to ensure a steady stream of new resident inquiries.
• Marketing and Outreach: Represent the facility professionally at marketing events, networking opportunities, and tours to promote the facility’s specialized programs and services.
• Team Collaboration: Work closely with facility department heads to ensure a smooth and successful transition for new residents, including coordinating room readiness and clinical hand-offs.
• Reporting: Prepare and analyze weekly reports on admissions and referrals to track progress toward census goals and identify market trends.

Qualifications and Skills

• Passion for Service: A sincere heart for senior care and a desire to work closely with the elderly and their families.
• Admissions Expertise: Strong knowledge of healthcare admissions processes, including screening, documentation, and insurance verification.
• High Energy: Ability to thrive in a fast-paced environment with multiple daily admissions.
• Technical Proficiency: Comfortable using EMR (Electronic Medical Records) systems.
• Communication: Excellent interpersonal and leadership skills with the ability to build trust quickly with internal staff and external stakeholders.
• Professionalism: A commitment to confidentiality, safety, and regulatory compliance.

Benefits

We value our employees and offer a comprehensive benefits package designed to support your well-being and professional aspirations:

• Great Team Culture: Join a supportive, collaborative group of professionals dedicated to the same mission.
• Beautiful Work Environment: Work in a well-maintained facility designed for resident comfort and staff efficiency.
• Competitive Compensation: Receive highly competitive wages and a robust benefit package that reflects your expertise.
• Flexible Schedule: Benefit from a schedule that helps you maintain a healthy work-life balance.
• Generous Paid Time Off (PTO): Plenty of time to recharge and spend time on what matters most to you.

Complete Care is an equal opportunity employer.

Are you ready to make a meaningful difference in the lives of our residents every single day?

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