Admissions Customer Services Assistant

Panacea Health; Chambersburg (Franklin County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Daily pay

Competitive pay

PTO: holidays, vacation, sick time

Training & orientation

Employee recognition

Career advancement

SHARE values

Employee care

Job summary

Laurel Lakes Rehab and Wellness Center is hiring an experienced Admissions Assistant/Customer Services Assistant for an on-site casual role at our Chambersburg location. Responsibilities include converting referrals to admissions, managing paperwork, and coordinating with departments to ensure smooth resident intake.

We seek compassionate individuals with health-care experience, good computer skills, and a patient, cheerful demeanor.

Qualifications

• High School Diploma or GED required; AA/BA in health-related field preferred.
• Minimum two years of experience in a health care facility.
• Working knowledge of referral management systems preferred.
• Be knowledgeable in computers, data input, retrieval and output functions.

Responsibilities

• Timely conversion of referrals to admissions and facilitation of the admission process.
• Obtain required information and admit residents efficiently per policies.
• Completes weekly activity and progress reports reflecting budget.
• Manage admissions paperwork and ensure accurate completion.

Skills

Patience

Empathy

Computer literacy

Customer service

Multitasking

Education

High school diploma or GED

Health-related degree preferred

Tools

Referral management systems

Data entry software

Job description

Admissions Assistant/Customer Services Assistant- CASUAL

This is a CASUAL position. AS NEEDED to fill in occasionally. This is NOT a full time, benefits eligible, position.

Location: 201 Franklin Farm Lane, Chambersburg, PA 17202

Laurel Lakes Rehab and Wellness Center is currently hiring for anExperienced Admissions Assistant/Customer Services Assistant! This is a CASUAL position. We are looking for compassionate and enthusiastic candidates to establish referral sources, and admit residents into our 186 bed industry leading Skilled Nursing Facility!

Benefits of the Admissions Assistant/Customer Services Assistant:

• Daily Pay Option! Your pay, when you need it! Get paid daily!

• Competitive Pay

• PTO to include holidays, vacation and sick time.

• Industry leading orientation and training with on-going management support.

• Employee recognition through various awards and programs

• Career Advancement Opportunities

• A team centered culture that supports our values ofS.H.A.R.E. (Service, Honesty, Accountability, Respect, and Excellence)

• An employer who cares aboutYOU

Requirements of the Admissions Assistant/Customer Services Assistant:

• High School Diploma or GED required. AA or BA in health-related field preferred.

• Minimum of two (2) years of experience in a health care facility.

• Working knowledge of referral management systems is preferred.

• Be knowledgeable in the use of computers, data input, retrieval and output functions, etc.

• Must have patience, tact, cheerful disposition, and enthusiasm, as well as must be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are currently functioning.

• Must successfully complete a post offer, pre-employment criminal background check and physical / drug screen.

Responsibilities of theAdmissions Assistant/Customer Services Assistant:

• Timely conversion of referrals to admissions, and facilitation of an effective resident / patient admission process. They are also the community liaison for non-medically related public contact.

• Obtain required information and admit residents in an efficient manner, in accordance with established policies and procedures

• Completes weekly activity and progress reports (written and verbal) reflecting budget.

• Manages the admissions process, to include the use of all required admissions paperwork, timely and accurate completion of paperwork, courteous treatment of residents and family members, and implementation of qualifying expectation setting guidelines where appropriate.

• Provides pertinent information about incoming residents to all relevant departments within the facility.

• On a weekly basis, manually enters referrals into the appropriate referral tracking software completing each section in an accurate and complete manner.

• Exemplifies a working knowledge of the Levels of Care provided by the Facility, special programs and designated referral priorities for the Facility.

• Generates appropriate referrals from targeted accounts identified in sales plans.

• Conducts external sales activity with current referral sources to increase census and maximize conversions.

• Analyzes referral log tracking trending information, denial statistics, and additional referral/admission data.

• Conducts effective tours to promote conversion to admission.

• Coordinates and conducts customer service training for Facility and staff.

• Coordinates public relations, marketing and advertising activities for assigned market.

A team centered culture that supports our values ofS.H.A.R.E. ( Service, Honesty, Accountability, Respect, and Excellence)drive our daily activities with all we interact with.

Laurel Lakes Rehab and Wellness Center is an equal opportunity employer and complies with applicable Federal, State and Local civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, and protected veteran status.