Associate Director of Admissions (Admissions Counselor)

Indiana University; Bloomington (IN); Hybrid; USD 55,000 - 57,000; Full time

Benefits offered by this job

Medical & dental

Tuition subsidy

Paid holidays

Job summary

The Kelley School of Business at Indiana University (IU) is seeking an Admissions Counselor to support MBA/MS candidates and certificates from Bloomington and Indianapolis campuses, with hybrid work options. You will lead recruitment initiatives, interview applicants, and advise on admissions decisions to drive enrollment in focused programs.

You will engage with diverse audiences via phone, email, and video, ensure compliance with policies, and maintain high customer service standards

Qualifications

• Bachelor's degree required.
• 2 years in admissions, higher education, marketing, or related field.

Responsibilities

• Develops, implements, and administers plans, programs, and events for targeted student recruitment.
• Conducts admission interviews for designated degree programs or certificates.
• Provides recommendation for admissions decision.
• Develops and executes initiatives to drive conversion through the admission process.
• Provides timely responses to program inquiries and inbound leads.
• Monitors and analyzes assigned application pool to identify strategic opportunities.

Skills

Communication

Professionalism

Time management

Quality focus

Flexibility

Knowledge seeking

Reliability

Attention to detail

Presentation skills

Judgment & diplomacy

Customer relations

Regulatory compliance

Education

Bachelor's degree

Job description

KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

The Kelley School of Business at Indiana University (IU) is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 15,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 137,000 living alumni around the globe.

Department Specific Responsibilities

• Responsible primarily for tracking and supporting applicants with graduate certificates and Master of Business Administration (MBA)/ Master of Science (MS) degrees.
• Develops, implements, and administers the plans, programs, and events for targeted student recruitment in support of organizational goals.
• Conducts admission interviews for designated degree programs or certificates.
• Provides recommendation for admissions decision.
• Provides timely responses to program inquiries and inbound leads.
• Develops and executes initiatives in accordance with departmental leadership and organizational goals to drive conversion throughout the admission process.
• Ensures compliance with applicable regulations and policies.
• Provides a high level of customer service to applicants as they complete the overall admissions process, including and up until student matriculation.
• Conducts recruitment initiatives with various audiences across multiple mediums: phone, email, and video meetings.
• Utilizes technology tools to optimize recruitment and admission initiatives.
• Monitors and analyzes assigned application pool to success and recommend new strategic opportunities.

General Responsibilities

• Maintains, implements and oversees a holistic recruitment yield tactical plan for recruitment.
• Develops, implements, and administers plans, programs, and events for general and targeted student recruitment in support of organizational goals.
• Integrates a diverse and strategic communications strategy in collaboration with other departments, geared toward specific student declared academic major, career interests, and geographic factors.
• Identifies and develops partnerships for outreach to prospective students and influencers.
• Interprets academic policies and exercises authority and independent judgment.
• Plans, implements, and evaluates programs and processes and determines the effectiveness of markets and strategies. Exercises independent judgment and uses census data and modeling tools to identify effective marketing plans and strategies to address specific populations.
• Serves in a collaborative role with internal and external stakeholders to increase enrollment in focused areas. Participates in the assessment and evaluation of various models.
• May attend meetings or serve on committees with the admissions stakeholders, including all staff meetings, recruitment, and outreach team meetings, customer service lead meetings, and undergraduate recruitment council meetings; may provide guidance to other admissions counselors.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree.

WORK EXPERIENCE

Required

• 2 years in admissions, higher education, marketing, or related field.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Possesses excellent presentation skills.
• Demonstrates excellent judgment, tact, and diplomacy.
• Highly developed customer relations skills.
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

Salary range: $55,000 - 57,320 annually.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Admissions & Recruitment

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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