Graduate Admissions Counselor

Indiana University; Bloomington (IN); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

Comprehensive medical and dental

Tuition subsidy for IU courses

Generous paid time off

Job summary

Indiana University Online is seeking a Graduate Admissions Counselor to manage admissions reviews, data inputs, and recommendations for online graduate prospects. The role reports to the Associate Director for Online Graduate Support and collaborates across Admissions, Financial Aid, and academic units.

Responsibilities include data accuracy, partnership development, and regular reporting to drive online enrollment targets.

Qualifications

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Excellent presentation skills.
• Demonstrates excellent judgment, tact, and diplomacy.
• Highly developed customer relations skills.
• Ability to interpret federal, state, and institutional rules and regulations.

Responsibilities

• Communicates with prospective students, applicants, and newly admitted students with exceptional customer service.
• Processes IU Online applications across campuses and maintains confidential student records.
• Develops partnerships for outreach to prospective students and influencers.
• Generates admissions decisions and daily reports to support enrollment and growth goals.
• Collaborates with IU Online's Marketing and Communications team to identify effective marketing strategies.

Skills

Proficient written and verbal com

Professionalism

Time management

Quality commitment

Adaptability

Knowledge in area of specialty

Attention to detail

Presentation skills

Judgment and diplomacy

Customer relations

Regulatory interpretation

Education

Bachelor's degree

Job description

Department

INDIANA UNIVERSITY ONLINE (UA-OEC-IUBLA)

Department Information

Indiana University (IU)Online is dedicated to maintaining the academic integrity ofan IU degree while expanding online education offerings to studentslocally, nationally, and internationally. As a university-wideoffice, IU Online provides strategic leadership in deliveringonline education, leveraging IU's scale, resources, and reputation.In alignment with the IU 2030 StrategicPlan , IU Online advances student access and success throughinnovative online programs and services developed in collaborationwith IU campuses. IU Online, under the Office of the Vice Presidentfor Student Success (VPSS) , partners with IU's academic units,as well as UITS' Teaching and Learning Technologies (TLT) forinstructional design and learning technology and with UniversityCommunications and Marketing (UCM) for marketing, to develop,launch, and maintain online programs. As of Fall 2026, IU Onlineoffers nearly 200 academic programs, 50 of which are collaborativeacademic programs across IU's 9 campuses with an enrollment of11,063 students. The office manages admissions, recruitment,student services, administration, advising, reporting, program andassessment support, and compliance for online programs.

Job Summary

The Graduate Admissions Counselor reports to the Associate Director for Online Graduate Support. This role is responsible for admissions application reviews, systems data inputs and maintenance, and admissions recommendations and decisions for IU Online graduate prospective students.

Department-Specific Responsibilities

• Communicates with prospective students, applicants, and newlyadmitted students with exceptional customer service. Develops,implements, and administers plans, outreach, programs, and eventsfor general and targeted student recruitment in support of IUOnline goals. Provides guidance and mentorship to other admissionsand recruitment colleagues.
• Processes IU Online applications through IU's 7 campuses.Orders and processes transcript requests through the TranscriptRequest Service. Interprets academic policies and exercisesauthority and independent judgment. Assures completeness andaccuracy of data. Maintains confidential student records throughoutmultiple platforms.
• Develops and maintains operative knowledge of admissionsandrecruitment practices, processes, and systems for online programs.Identifies and develops partnerships for outreach to prospectivestudents and influencers. Provides information to students andrefers them to appropriate academic units or other constituenciesas needed. Creates, updates, and maintains internal admissionsfiles.
• Conducts daily reporting for various admissions initiatives.Generates admissions decisions. Pulls reports for targeted outreachefforts. Evaluates data and makes appropriate recommendations toimpact online enrollment and growth goals. Collaborates with IUOnline's Marketing and Communications team to identify effectivemarketing strategies.
• May serve as a delegate to the Associate Director for OnlineGraduate Support and represents IU Online. Develops collaborativeworking relationships with recruitment counterparts on all IUcampuses, in Admissions, Financial Aid, academic programs, andother online student services providers to assess and evaluatemodes and methods to meet enrollment targets.

General Responsibilities

• Maintains, implements and oversees a holistic recruitment yieldtactical plan for recruitment.
• Develops, implements, and administers plans, programs, andevents for general and targeted student recruitment in support oforganizational goals.
• Integrates a varied and strategic communications strategy incollaboration with other departments, geared toward specificstudent declared academic major, career interests, and geographicfactors.
• Identifies and develops partnerships for outreach toprospective students and influencers.
• Interprets academic policies and exercises authority andindependent judgment.
• Plans, implements, and evaluates programs and processes anddetermines the effectiveness of markets and strategies. Exercisesindependent judgment and uses census data and modeling tools toidentify effective marketing plans and strategies to addressspecific populations.
• Serves in a collaborative role with internal and externalstakeholders to increase enrollment in focused areas. Participatesin the assessment and evaluation of various models.
• May attend meetings or serve on committees with the admissionsstakeholders, including all staff meetings, recruitment, andoutreach team meetings, customer service lead meetings, andundergraduate recruitment council meetings; may provide guidance toother admissions counselors.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Education

Required

• Bachelor's degree.

Work Experience

Required

• 2 years in admissions, higher education, marketing, or relatedfield.

Preferred

• Professional experience in social, applied, and/orhealth-related disciplines.

Skills

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamicenvironment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even underpressure.
• Possesses excellent presentation skills.
• Demonstrates excellent judgment, tact, and diplomacy.
• Highly developed customer relations skills.
• Ability to interpret federal, state, and institutional rulesand regulations and required procedures associated withcompliance.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

This position requires proximity to south-central and centralIndiana is desirable to attend in-person meetings and workevents.

Work Location

Bloomington, Indiana

This position is eligible for remote work or to work a hybridschedule (mix between in-person work and remote), subject to changein the future based on university policy and business needs.

Advertised Salary

$50,000 - $54,169 per year

Benefits Overview

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Admissions & Recruitment

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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