Admissions Credential Representative Coordinator (Admissions Credential Representative Lead)

Indiana University; Indianapolis (IN); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Medical and dental insurance

Health savings account (HSA)

Flexible spending accounts

Life insurance

Retirement plan

Tuition subsidy

Paid holidays

Paid time off

Employee assistance program

Job summary

Indiana University Indianapolis campus seeks an Admissions Credentials Representative Coordinator to oversee processing of law school applications, update applicant data in UNITE and CRM, and manage notifications and scholarship awards. You will collaborate with the admissions team and assist with training, ensuring accurate records and timely decisions.

The role requires handling confidential information, coordinating with Bursar and Graduate Office, and supporting enrollment management for the

Qualifications

• Requires a high school diploma or equivalent.
• Minimum 4 years of office experience with processing and document management.
• Experience handling confidential data and complex records preferred.

Responsibilities

• Direct the processing of approximately 1,000 applications from receipt to admission decision.
• Update and maintain applicant data in UNITE and CRM systems; communicate with applicants on missing items.
• Process admissions decisions and manage notification letters and scholarship awards.
• Coordinate yield activities, deposits, and final transcripts; liaison with Bursar and other offices.
• Train and supervise admissions staff and assign applications for review.

Skills

Proficient communication

Professionalism

Time management

Attention to detail

Customer relationships

Policy interpretation

Initiative

Education

High school diploma or equivalent

Job description

Department ROBERT H. MCKINNEY SCHOOL OF L (IN-LAW-IUINA)Department Information The Indiana University (IU) Robert H. McKinney School of Law resides on Indiana's urban research and health sciences campus. As the only law school in our vibrant capital city, we are committed to accessibility, affordability, and excellence in public legal education.The McKinney School of Law serves its students and society as a center of legal education and scholarly inquiry. Our students pursue a rigorous course of study immersed in an environment of public service and community engagement. By fostering a mature sense of integrity and an awareness of an ever-evolving legal profession, we empower students to succeed as citizens, professionals, and leaders.

Job Summary

The Admissions Credentials Representative Coordinator oversees and manages the processing of approximately 1000 law school applications from receipt through admissions decision and registration. This role also has the responsibility of sending award notifications and managing the decision notification process, along with managing all aspects of updating and maintaining accuracy of applicant data in the Law School Admissions Council's (LSAC) database.

Department-Specific Responsibilities

• Manage the processing of applicant files from application receipt to completion.
• Retrieve files from the external application database daily, review file for completion, update the status in UNITE, enter applicant into the Customer Relationship Management (CRM) system, and oversee the receipt of missing items and supplemental documentation to ensure timely file completion.
• Maintain regular communication with applicants who have incomplete applications to follow up on missing items.
• Ensure proper handling of sensitive and confidential data.
• Assist the Assistant Dean of Enrollment Management in conducting the first review of complete applications.
• Process admissions decisions.
• Assist in training and managing the admissions committee by assigning completed applications to them on a weekly basis, retrieving the decision, and recirculating files for second review as needed.
• Update UNITE with the admissions decisions and scholarship awards; ensure timely notification of the decision to the applicant, following an established process and communication plan.
• Run reports in UNITE to create and send decision emails.
• Run reports in UNITE to create and run acceptance letters, to be included in the welcome packet, and oversee the timely mailing of print materials.
• Oversee the functions required for readiness to be registered for class; retrieve and process the seat deposit in the university's finance system; retrieve final transcripts. This includes maintaining communication with admitted students who have missing items/holds prohibiting registration.
• Act as a liaison to Bursar, Student Affairs, and IU-Indianapolis Graduate Office to provide necessary reports and updated student information.
• Direct the admissions operations of the office of enrollment management.
• Ensure accuracy of final class data in LSAC database, evaluate current year processes and revise as needed, make application revisions as needed, assist with staffing of yield management events and new student orientation, and other tasks as assigned by the supervisor.
• Serve as the custodian of data exchanged between the admissions office and LSAC, the American Bar Association (ABA), and Indiana University's central administration.

General Responsibilities

• Direct, manage, and monitor the business process design and workflow for the credentials analyst processing staff. Services include the processing and recording of transcripts and grades, evaluation and determination of residency classifications, maintenance of documentation and the knowledge base, and communications with students and the public.
• Ensure prompt, accurate, and efficient individual services to students, faculty, and staff and that operational practices are integrated into the processing cycles of other university departments whose services and operations include related and dependent activities.
• Provide general direction for staff, allocate resources, perform performance evaluations, determine the sequence of events, and generally manage the workflow, services, and timelines for the operations ensuring that workflow is responsive and integrated into the overall departmental goals and timetables.
• Train new and continuing staff regarding the evaluation and procedures of high school and college transcripts and credit transfer articulation database functions.
• Represent the department and serve as a content expert on credentials analysis, residency rules, admission application flow and business processes for both current operations as well as modifications and revisions to policy, procedures and/or software.
• Represent the admissions function in determining the best resolution, gathering information, consulting with stakeholders, and admitting or denying admission to students based on the analysis.
• Analyze individual situations on a case-by-case basis, administering and interpreting university policy, and exercising professional judgment on the more problematic or unique situations regarding credit articulations and/or residency rules.
• Provide guidance and direction to staff regarding policies and procedures; ensure proper processing of admissions credentials; serves as a resource on problems or issues; and respond to information requests and inquiries.
• Contribute to the development of new university policies and procedures relative to articulation and transfer agreements, course equivalencies, and residency interpretations.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required
High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required
4 years of office or related experience involving transactional processing, document management, workflow coordination, operational tasks, etc.

PreferredExperience

Experience working with complex data and/or records services in a team environment.

SKILLS

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Ability to build strong customer relationships.
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

This is an in-person position. IU Indianapolis Campus McKinney School of Law.

Advertised Salary

$37,918.40 - 48,515.00 per year

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
• Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Mastery
FLSA: Nonexempt
Job Function: Student Services
Job Family: Admissions & Recruitment

Posting Disclaimer

Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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