Admissions Counselor I - Admissions Welcome Center

The University of Texas at Austin; Austin (TX); On-site; USD 37,000 - 49,000; Full time

Job summary

The University of Texas at Austin is seeking an Admissions Counselor I for the Admissions Welcome Center in Austin, TX. This role supports campus tours, presentations, individualized counseling, and other recruitment activities on and off campus to guide students through the admissions process.

You will collaborate with multiple campus partners to deliver accurate information and a welcoming experience for prospective students and families, helping them navigate exploration, application, and

Qualifications

• Bachelor's degree required.
• Experience providing customer service and counseling students.
• Experience preparing and delivering presentations to varied audiences.
• Strong interpersonal, organizational, written, and verbal communication skills.
• Ability to manage multiple tasks, projects, priorities, deadlines, and travel in a fast-paced environment.
• Proficiency with Microsoft Office, customer databases, or CRM systems.
• Valid driver's license and ability to meet university driving requirements.

Responsibilities

• Advise prospective, admitted, and enrolled students and families throughout the admissions process.
• Respond to questions via phone, email, or in-person meetings with individualized guidance.
• Present information about undergraduate programs, opportunities, and admissions processes.
• Tailor presentations to the needs of students, families, and community partners.
• Support events hosted by the Office of Admissions and related programs, including evening/weekend events.
• Maintain accurate records of student interactions in Slate.
• Review applications and meet productivity and confidentiality expectations.

Skills

Customer service

Presentation delivery

Interpersonal skills

Organization

Communication

Office/CRM software

Driver's license

Education

Bachelor's degree

Tools

Microsoft Office

CRM/Slate

Job description

Job Posting Title: Admissions Counselor I - Admissions Welcome Center

Hiring Department: Office of Admissions and Orientation

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Non-Exempt from FLSA

Earliest Start Date: Oct 19, 2026

Position Duration: Expected to Continue Until Aug 31, 2027

Location: AUSTIN, TX

General Notes Must be eligible to work in the United States on a full-time basis for any employer. 2 positions will be hired from this requisition. Positions are located in Austin, Texas. These positions are scheduled to end on August 31, 2027, with continuation in successive years possible beyond August 31, 2027 depending on funding, workload, and job performance.

Purpose

The Admissions Counselor I – AWC serves as a primary point of contact for prospective students, applicants, admitted students, families, counselors, and community partners engaging with The University of Texas at Austin through the Covert Admissions Welcome Center. The position supports campus tours, admissions presentations, individual counseling, and other in-person and virtual recruitment activities on and off campus. It provides timely, accurate guidance throughout the college-exploration, application, admission, and enrollment process while delivering a welcoming and responsive experience for students who may be interacting with the university for the first time. The position collaborates with Recruitment; Pipelines, Pathways, and Partnerships; Orientation; First-Year Experience; academic units; and other campus partners to strengthen referrals, coordinate student support, and promote effective transitions from initial engagement through enrollment and entry into the university community. Through relationship-building, responsive service, and the effective use of institutional data and technology, the Admissions Counselor I advances university enrollment goals and helps students and families navigate each stage of the admissions process.

Responsibilities

• Advise prospective students, applicants, admitted students, and families throughout the college-selection, admission, and enrollment process within the Covert Admissions Welcome Center.
• Respond to questions through phone, email, virtual engagement, and in-person meetings; provide individualized guidance; and connect students and families with appropriate university resources.
• Present clear and accurate information about the undergraduate experience, academic opportunities, educational value, admission and enrollment processes, available pathways, orientation, and the transition to the first year.
• Tailor presentations and outreach to the needs of students, families, counselors, and community partners that visit the Covert Admissions Welcome Center.
• Assist with implementation and execution of events hosted by the Office of Admissions, Longhorn Orientation, First Year Experience, and Pathways, Partnerships, and Pipelines, including events hosted on some evenings and weekends.
• Work towards advancing the goals of the Office of Admissions.
• Deliver engaging admissions presentations to groups of approximately 10 to 200 participants, providing information about the undergraduate experience, the value of a UT Austin degree, and the university’s admissions and enrollment processes.
• Support regional recruitment efforts as needed, including school visits, college fairs, community outreach, recruitment events, and other activities that advance university enrollment goals.
• Maintain timely and accurate records of student interactions, and outcomes in Slate.
• Review admission applications and meet established productivity, quality, timeliness, and confidentiality expectations.
• Participate in scholarship review and related processes as assigned.
• Perform other related functions as assigned.

Required Qualifications

• Bachelor's degree.
• Experience providing customer service and assisting, advising, or counseling students.
• Experience preparing and delivering presentations to varied audiences.
• Strong interpersonal, organizational, written, and verbal communication skills and a professional demeanor.
• Ability to manage multiple tasks, projects, priorities, deadlines, and travel commitments in a fast-paced environment.
• Proficiency with Microsoft Office, customer databases, or customer relationship management systems.
• Valid driver's license and ability to meet applicable university driving requirements.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bilingual proficiency in English and Spanish.
• More than two years of customer service, admissions, recruitment, advising, or student-support experience.
• Experience working with students on a college or university campus as an orientation or peer advisor, resident assistant, student ambassador, or in another student service-oriented role.
• Experience with The University of Texas at Austin policies, procedures, academic offerings, programs, and student life.
• Experience working for a competitive or highly selective institution and communicating professionally and empathetically with students and families.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$43,000

Working Conditions

• May work in extreme temperatures
• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Lifting and moving

Required Materials

Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Start Here, Change the World At The University of Texas at Austin ---- Hiring Department: Office of Admissions and Orientation ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt from FLSA ---- Earliest Start Date: Oct 19, 2026 ---- Position Duration: Expected to Continue Until Aug 31, 2027 ---- Location: AUSTIN, TX ---- Job Details: General Notes Must be eligible to work in the United States on a full-time basis for any employer. 2 positions will be hired from this requisition. Positions are located in Austin, Texas. These positions are scheduled to end on August 31, 2027, with continuation in successive years possible beyond August 31, 2027 depending on funding, workload, and job performance. Purpose The Admissions Counselor I – AWC serves as a primary point of contact for prospective students, applicants, admitted students, families, counselors, and community partners engaging with The University of Texas at Austin through the Covert Admissions Welcome Center. The position supports campus tours, admissions presentations, individual counseling, and other in-person and virtual recruitment activities on and off campus. It provides timely, accurate guidance throughout the college-exploration, application, admission, and enrollment process while delivering a welcoming and responsive experience for students who may be interacting with the university for the first time. The position collaborates with Recruitment; Pipelines, Pathways, and Partnerships; Orientation; First-Year Experience; academic units; and other campus partners to strengthen referrals, coordinate student support, and promote effective transitions from initial engagement through enrollment and entry into the university community. Through relationship-building, responsive service, and the effective use of institutional data and technology, the Admissions Counselor I advances university enrollment goals and helps students and families navigate each stage of the admissions process.

Comments and Inquiries

Email comments to [e-mail]. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at [phone], or toll-free at [phone]. UT Austin is a Tobacco-free Campus