Admissions Counselor & Data Systems Specialist

University-of-Hawaii-System; Hilo (HI); On-site; USD 55,000 - 65,000; Full time

Job summary

University of Hawai'i at Hilo is seeking a Student Services Specialist (Admissions Counselor) to support undergraduate admissions operations, process applications, maintain data quality, and assist prospective students through the enrollment journey. The role emphasizes CRM/SIS proficiency, data analysis, and collaboration within a diverse campus community.

The position is full-time, 11-month, permanent, with duties including system administration, reporting, and process improvements to advance

Qualifications

• Baccalaureate degree in any field and 3 years of admissions experience.
• Knowledge of higher education enrollment services and admissions processes.
• Familiarity with federal/state laws governing higher education.
• Strong written and verbal communication; ability to work with diverse populations.
• Experience with data systems such as CRM or SIS is preferred.

Responsibilities

• Utilize CRM and SIS to evaluate undergraduate applications and ensure timely admission decisions.
• Maintain expertise in admission requirements and evaluation of credentials for timely processing.
• Provide data and reports to evaluate admissions strategies and outcomes.
• Support migration of data into CRM/SIS and shared repositories (transcripts, test scores).
• Communicate data needs, run queries, and support ad-hoc data requests.
• Provide support for Admissions CRM/SIS queries and mass data updates; resolve technical issues.
• Consult, document, and train workflows for Admissions technology; maintain procedures.
• Assess CRM/SIS capabilities and recommend improvements.
• Assist prospective students and applicants through the admission process and inquiries.
• Contribute to recruitment and enrollment initiatives and promote diversity and inclusion.
• Assist with user acceptance testing for system updates.
• Perform other related duties as assigned.

Education

Bachelor's degree

Tools

Salesforce CRM

Banner SIS

Job description

University of Hawai'i at Hilo is seeking a Student Services Specialist (Admissions Counselor) to support undergraduate admissions operations, process applications, maintain data quality, and assist prospective students through the enrollment journey. The role emphasizes CRM/SIS proficiency, data analysis, and collaboration within a diverse campus community.

The position is full-time, 11-month, permanent, with duties including system administration, reporting, and process improvements to advance