Applications Administrator I

Hawaii Pacific University; Honolulu (HI); On-site; USD 85,000 - 110,000; Full time

Job summary

Hawaii Pacific University seeks an Application Administrator to consult on core business systems (SIS, FIS, HRIS or ERP) and to develop solutions for process improvements. You will document changes, perform testing, and support system integration with IT services and campus users.

The role emphasizes data integrity, user training, and translating technical details for non-technical staff, while maintaining operations across multiple enterprise apps.

Qualifications

• Bachelor's degree in Computer Science, MIS, or related field or 3 years IT experience in lieu of a degree.
• Experience working within fully integrated systems including applications, databases, and APIs.
• Experience administering an enterprise-wide application.

Responsibilities

• Provide tech support and consultation for SIS/FIS/HRIS, including data analytics and integrations.
• Analyze requirements, design, test, and implement solutions; monitor for issues and communicate changes.
• Create and maintain documentation for designated systems and communicate new releases to end users.
• Manage tools like Banner, CRM, LMS, CMS with data imports/exports, reporting, and user administration.
• Coordinate with end users and vendors to address gaps and ensure data integrity.

Skills

Systems analysis

Technical documentation

User training

Communication

Education

Bachelor's degree in Computer Science, MIS, or related field

3 years IT experience in lieu of a degree

Tools

Banner

CRM systems

LMS

CMS

Job description

Job Summary

This position will work within the Enterprise Applications and Data Management team to support one of the University’s core business areas as a direct consult and subject matter expert (e.g. SIS, FIS, HRIS or ERP General specialist). The Application Administrator will develop solutions to help manage business processes, write specifications, and provide documentation for necessary changes. This person will be responsible for resolving non-routine problems as they arise, serving as a resource, translating technical information to non-technical users, analyzing software applications that can enhance office operations, maintaining data integrity and provide training when the need arises. The position includes responsibilities for systems migration testing, writing scripts and resolving system integration issues in collaboration with HPU’s central Information Technology Services Department and end users.

Location

This position is based out of our Pioneer Plaza campus site in downtown Honolulu.

Qualifications

Minimum Qualifications

• Bachelor's degree in Computer Science, Management Information Systems, Business Administration, or a related field; or 3 years of relevant IT experience in lieu of a degree.
• Experience working within fully integrated systems, which may include applications, databases, and application program interfaces.
• Experience administering an enterprise-wide application

Desired Qualifications

• Experience supporting an enterprise-wide student information system
• Demonstrated experience maintaining application integration and data flow management
• An understanding of admissions and/or enrollment related business processes (e.g., recruiting, application review, decisions)
• Ability to manage complex tasks with minimal supervision in team situation and communicate effectively with broad range of individuals

Other Qualifications

• Candidates must be legally authorized to work in the United States. Visa sponsorship and relocation allowance are not available for this position.
• Report to work obligations to support the department and may require work during HPU’s winter break, if necessary.
• This position may be considered an essential position with report to work obligations depending on the type of emergency, campus closure, or evacuation.
• Must meet training and background check qualifications and comply with the Protection of Minors policy.
• Upon hire, must maintain reliable personal transportation to facilitate travel between to all HPU worksites and other locations as required by the position. This includes a valid driver’s license and a personal vehicle that is legally registered and insured.
• Able to work all shifts and extended hours, as applicable.
• Ability to work in a fast-paced environment requiring excellent time and stress management skills.

Key Responsibilities/Essential Job Functions

1. Tech Support and Consultation to assigned functional area SIS, FIS or HRIS (45%)

• Participate and manage software development for systems integration projects, data analytics and extraction, data cleanup, and software solutions related to business process changes.
• Analyze system, user, and project requirements; design, develop, test, and implement related solutions.
• Routinely monitor for application issues. Investigate, identify, and implement appropriate solutions.
• Develop and maintain written documentation for all designated area-related application processes and ensure that information about new software releases is communicated to end users.
• Create and run queries and audit data in the designated Banner module on a regular basis. Evaluate departmental needs and research solutions
• Provide daily technical support, user support, and training on designated ERP module and related software; participate in Banner project team(s) or task forces as required; monitor and communicate process or system changes to impacted parties and process owners.
• Assist the designated department with system revisions and integration; testing designated department systems and processes during upgrades and enhancements. Create and define test plans and validation points. Provide information and training to the designated department staff on system design/utilization/upgrades; assist with general problem solving and inquiries.
• Manage designated department related tools, including Banner, customer relationship management systems, electronic workflows, operational data stores, report writers, etc. Such management includes data maintenance, system configuration, data imports and exports, report creation, form creation, workflow development, communications management, user account administration, etc.
• Communicate regularly with users to identify business requirements; develop and implement ways to use various systems to meet such requirements, performing gap analysis and interfacing with vendors on enhancements to address gaps.

• Manage the University’s payment system, including upgrade, troubleshooting, integration with third party applications.

2. Software/Data Administration (45%)

• Understand data access and integration needs of the various enterprise systems such as LMS, CRM, in-house custom apps, etc. used by students, faculty, and staff.
• Actively participate in application development to provide expertise in building well-designed and implemented processes.
• Recommend new technologies and strategies that will improve work processes, advance the goals of the University, and convert legacy applications as needed.
• Be responsible for managing a wide variety of applications and middleware related to designated department functions.
• Provide trend analysis on the helpdesk systems to identify problem areas and recommend solutions to increase productivity and to improve efficiencies.
• Provision/de-provision user access to ERP systems, LMS, CRM, CMS, door access control systems, etc. Perform access audit on these systems on a regular basis.
• Design, implement and support solutions related to critical ad hoc requests. Most of these solutions will need to be production ready in a short time-frame.
• Manage data flow and data integrity according to HPU standards.
• Work with other IT teams to ensure compliance with various statutes and rules such as GLBA and FTC Safeguards Rules.
• Coordinate with external auditors to perform annual audits.
• Support the IT Cybersecurity team by providing log analysis, critical system patching and information gathering.

3. Performs other related duties as assigned (10%)

• Work with other University teams to coordinate projects through project review meetings, status updates, reports on problems and resolutions, and recommendations concerning assigned activities in order to enhance the effectiveness of student intake.
• Attend technical training courses to enhance knowledge of programming and computer skills and techniques across platforms.
• Perform miscellaneous administrative duties, including maintaining technical documentation, and providing expertise and assistance to other staff.
• Actively participates as an effective member of team by completing assigned duties, accepting additional assignments or reassignments.

This description is not designed to list all activities, duties or responsibilities which may be required for this job. Other duties, responsibilities and activities may be assigned at any time.