Admissions Coordinator -Remote

Wellbrook Recovery; Northern (KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Professional growth

Collaborative environment

Job summary

Wellbrook Recovery is seeking an experienced Admissions Coordinator to join its behavioral health and substance use treatment team in a remote capacity. You will be the first point of contact for individuals and families, handling inquiries, screenings, and admissions logistics with compassion and professionalism.

Candidates must have prior admissions experience in behavioral health or substance use treatment, excellent communication, and the ability to manage multiple inquiries in a fast-paced

Qualifications

• Previous admissions experience in behavioral health or substance use treatment is required.
• Knowledge of the substance use treatment and/or behavioral health admissions process.
• Excellent phone and interpersonal communication skills.
• Strong follow-up and relationship-building skills.
• Compassionate and professional when communicating with individuals and families seeking treatment.

Responsibilities

• Answer incoming admissions calls, inquiries, and referrals in a timely and professional manner.
• Communicate with prospective clients, families, referral sources, and other professionals.
• Conduct initial phone screenings and gather demographic, clinical, insurance, and other required information.
• Guide prospective clients and families through the admissions process.
• Coordinate with clinical, medical, nursing, and operations teams to determine appropriate next steps.
• Coordinate admission dates, arrival times, transportation, and other admission logistics.
• Maintain consistent follow-up with prospective clients and families.
• Accurately document calls, inquiries, referrals, and admissions activity.
• Ensure required admissions information and documentation is completed accurately.
• Build rapport with prospective clients and provide compassionate support throughout the admissions process.
• Maintain client confidentiality and follow HIPAA and company policies.
• Assist with additional admissions-related responsibilities as needed.

Skills

Phone communication

Interpersonal skills

Follow-up

Multitasking

Confidentiality

Job description

Admissions Coordinator (remote) – Behavioral Health / Substance Use Treatment

We are seeking an experienced Remote Admissions Coordinator (remote) to join our growing behavioral health and substance use treatment team.

The Admissions Coordinator serves as one of the first points of contact for individuals and families seeking treatment. This position requires excellent communication skills, compassion, strong follow-up, and the ability to manage multiple admissions inquiries in a fast-paced environment.

Previous admissions experience in behavioral health or substance use treatment is required.

Responsibilities

• Answer incoming admissions calls, inquiries, and referrals in a timely and professional manner

• Communicate with prospective clients, families, referral sources, and other professionals

• Conduct initial phone screenings and gather demographic, clinical, insurance, and other required information

• Guide prospective clients and families through the admissions process

• Coordinate with clinical, medical, nursing, and operations teams to determine appropriate next steps

• Coordinate admission dates, arrival times, transportation, and other admission logistics

• Maintain consistent follow-up with prospective clients and families

• Accurately document calls, inquiries, referrals, and admissions activity

• Ensure required admissions information and documentation is completed accurately

• Build rapport with prospective clients and provide compassionate support throughout the admissions process

• Maintain client confidentiality and follow HIPAA and company policies

• Assist with additional admissions-related responsibilities as needed

Qualifications

• Previous admissions experience in behavioral health or substance use treatment is required

• Knowledge of the substance use treatment and/or behavioral health admissions process

• Excellent phone and interpersonal communication skills

• Strong follow-up and relationship-building skills

• Compassionate and professional when communicating with individuals and families seeking treatment

• Highly organized with strong attention to detail

• Ability to manage multiple calls, inquiries, and priorities simultaneously

• Strong computer and documentation skills

• Ability to work independently while collaborating with a multidisciplinary team

• Must have flexibility and evening availability as needed

Schedule

Full-Time

This is not an evening-shift position; however, candidates must have flexibility and evening availability as needed based on admissions activity.

What We Offer

• Competitive compensation

• Health benefits for eligible employees

• Paid time off

• Supportive and collaborative work environment

• Opportunities for professional growth

• Opportunity to be part of a growing behavioral healthcare organization

We are seeking an experienced Admissions Coordinator to join our growing behavioral health and substance use treatment team.

The Admissions Coordinator serves as one of the first points of contact for individuals and families seeking treatment. This position requires excellent communication skills, compassion, strong follow-up, and the ability to manage multiple admissions inquiries in a fast-paced environment.

Previous admissions experience in behavioral health or substance use treatment is required.

Responsibilities

• Answer incoming admissions calls, inquiries, and referrals in a timely and professional manner

• Communicate with prospective clients, families, referral sources, and other professionals

• Conduct initial phone screenings and gather demographic, clinical, insurance, and other required information

• Guide prospective clients and families through the admissions process

• Coordinate with clinical, medical, nursing, and operations teams to determine appropriate next steps

• Coordinate admission dates, arrival times, transportation, and other admission logistics

• Maintain consistent follow-up with prospective clients and families

• Accurately document calls, inquiries, referrals, and admissions activity

• Ensure required admissions information and documentation is completed accurately

• Build rapport with prospective clients and provide compassionate support throughout the admissions process

• Maintain client confidentiality and follow HIPAA and company policies

• Assist with additional admissions-related responsibilities as needed

Qualifications

• Previous admissions experience in behavioral health or substance use treatment is required

• Knowledge of the substance use treatment and/or behavioral health admissions process

• Excellent phone and interpersonal communication skills

• Strong follow-up and relationship-building skills

• Compassionate and professional when communicating with individuals and families seeking treatment

• Highly organized with strong attention to detail

• Ability to manage multiple calls, inquiries, and priorities simultaneously

• Strong computer and documentation skills

• Ability to work independently while collaborating with a multidisciplinary team

• Must have flexibility and evening availability as needed

Schedule

Full-Time

This is not an evening-shift position; however, candidates must have flexibility and evening availability as needed based on admissions activity.

What We Offer

• Competitive compensation

• Health benefits for eligible employees

• Paid time off

• Supportive and collaborative work environment

• Opportunities for professional growth

• Opportunity to be part of a growing behavioral healthcare organization