Admissions Coordinator

The Blanchard Institute; Winston-Salem (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health plan options

Dental and Vision plans

401(k) Retirement Plan

Employee Assistance Program

Paid Holidays

Paid Time Off

Professional Development Reimbursement

Life Insurance & AD&D

Job summary

The Blanchard Institute is a family-centered behavioral health treatment center in Winston-Salem, NC, seeking an Admissions Coordinator to support screening, information gathering, scheduling and insurance verification. You will connect clients to appropriate care and coordinate with clinicians and medical staff while maintaining HIPAA compliance.

Strong crisis intervention and empathy are essential. The role reports to the admissions team and requires a patient, organized professional who can

Qualifications

• Bachelor's degree in a human services field and 6 months of related experience, or 2 years in mental health/SUD field.
• Experience in healthcare, mental health, SUD, or clinical settings is preferred.
• First Aid/ CPR Certification and Crisis Intervention Certification are required.

Responsibilities

• Screening needs and information gathering to support admissions.
• Schedule appointments, verify insurance, and connect clients to appropriate care.
• Serve as bridge between clients, clinicians and medical staff, with documentation and coordination.
• Ensure HIPAA compliance and smooth care transitions.

Skills

Administrative coordination

Communication skills

Empathy

HIPAA compliance

Education

Bachelor's degree in a human services field

6 months of experience in mental health or SUD field / or 2 years in related work

Job description

Hours: Full-Time, Monday - Friday 8:00 - 5:00 with rotating weekend on-call

The Blanchard Institute is a family-centered behavioral health treatment center, specializing in mental health and substance use disorders. We are committed to delivering clinically sophisticated, evidence-based care while integrating the family system into the healing process. With a focus on whole-person wellness, same-day access to care, and long-term recovery outcomes, our work is rooted in compassion, integrity, and measurable impact for the individuals and families we serve.

The Admissions Coordinator supports the admissions process by handling screening needs, gathering information, scheduling, verifying insurance and connecting clients to appropriate care. This role requires an understanding of admission criteria for SUD and mental health, strong administrative skills and clinical empathy (brief crisis intervention, assessments) while ensuring HIPAA compliance and smooth care transitions. The Admissions Coordinator serves as the bridge between clients, clinicians and medical staff, handling documentation and ensuring proper coordination for effective treatment.

Required Qualifications

• Bachelor's degree in a human services field and 6 months of experience working within a related mental health or substance use disorder field, or in lieu of degree, at least 2 years of related work experience in a mental health or substance use disorder field.
• Experience in a healthcare, mental health, substance use disorder, or clinical setting strongly preferred.
• First Aid/ CPR Certification
• Crisis Intervention Certification

Benefits

• Collaborative environment dedicated to clinical excellence
• Professional Development Reimbursement
• Multiple health plan design options combined with HRA or HSA
• Dental and Vision plans
• Healthcare & Dependent Care FSA
• Company paid Life Insurance, AD&D and STD
• Voluntary supplemental life insurance
• Optional Critical Illness, Hospital and Accident coverage
• 401(k) Retirement Plan
• Employee Assistance Program
• Paid Holidays
• Paid Time Off

The Blanchard Institute is an Equal Opportunity Employer. All employees are hired on the basis of merit and their ability to perform a particular job. It is the policy of The Blanchard Institute to provide equal employment to all employees and applicants without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender, gender identity or expression, genetic information, mental or physical disability, pregnancy or related conditions, citizenship, military or veteran status, or status in any group protected by federal, state or local laws (“Protected Group”).

The Company is committed to a drug-free workplace. All offers of employment are expressly conditioned upon the successful completion of a pre-employment drug screening and background check in accordance with applicable law.

The Blanchard Institute participates in E-Verify.