Admissions Coordinator

Discovery Behavioral Health; Irvine (CA); On-site; USD 25,000 - 40,000; Full time

Job summary

Discovery Behavioral Health is seeking an Admission Coordinator I to respond to inquiries and drive commitments to care, coordinating referrals and gathering essential information for the admissions process.

You will verify insurance, educate families on levels of care, input data into the CRM/EHR, and maintain timely communications with the treatment team and business office. This on-site role in Irvine features a Monday-Sunday schedule and pay in the $18–$29/hr range.

Qualifications

• High School Diploma or equivalent.
• Strong Excel/Word/PowerPoint skills.

Responsibilities

• Follow the checklist to ensure all steps to an admission have been properly taken.
• Keep referral information up to date and in an accessible location.
• Effectively discern if a caller meets initial criteria (within 2-3 minutes).
• Efficiently refer caller out to network partners if and when they fail to qualify.
• Speak passionately about the program while controlling the flow and direction of the call.
• Obtain referral and treatment team information; Gather insurance info and initiate verification.
• Educate families on levels of care and Medical Necessity noting difference between benefit and authorization.
• Keep family engaged in communication and informed of next steps.
• Conduct pre-admission screenings; Gather medical data/records and clinical data.

Skills

Microsoft Office proficiency

Computer skills

Education

High School Diploma or Equivalent

Job description

Posted Monday, August 3, 2026 at 10:00 AM

Discovery Behavioral Health

Discovery Behavioral Health (DBH) is a national leader in behavioral healthcare and one of the fastest growing companies in the field. DBH offers world-class treatment for those struggling with eating disorders, mental health, and substance use and places a high priority on seeking employees who share our passion for improving the lives we serve.

Since 1997, Discovery Behavioral Health has helped thousands of patients discover their path to the full and rewarding lives they deserve with evidence-based and inclusive treatment options.

Position Summary:

Admission Coordinator I respond to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.

Essential Job Functions:

• Follow the checklist to ensure all steps to an admission have been properly taken
• Keep referral information up to date and in an accessible location.
• Effectively discern if a caller meets initial criteria (within 2-3 minutes)
• Efficiently refer caller out to network partners if and when they fail to qualify
• Speak passionately about the program while controlling the flow and direction of the call
• Ability to efficiently gather pertinent information in initial call while inputting in CRM
• Obtain referral and treatment team information
• Gather all insurance info and promptly initiate verification process
• Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
• Keep family engaged in communication and informed of next steps
• Conduct pre-admission screenings
• Gather medical data/records
• Gather clinical data and treatment team information
• Identify clinical or medical red flags and alert appropriate personnel
• Obtain appropriate approvals when indicated (medical, clinical, etc.)
• Proper coordination with business office and management personnel to complete SCA
• Communication with house regarding admissions and receive mutually agreeable admission time
• Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact
• Generate EHR record for incoming client
• Admission paperwork complete and in compliance
• Accurate and timely notations in CRM and EHR and all supporting data uploaded

Knowledge, Education, Experience:

• High School Diploma or equivalent
• Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)

Employment Status: Full-Time

Schedule: Monday, Thursday, Friday 10:30am-7pm and Saturday-Sunday 9:30am-6pm

Work Location: On-Site

Compensation: Pay Range: $18-29/hr.

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.