Admissions Coordinator

The Blanchard Institute; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Collaborative environment dedicated to clinical excellence

Professional Development Reimbursement

Multiple health plan design options

Dental and Vision plans

401(k) Retirement Plan

Paid Holidays

Paid Time Off

Job summary

The Blanchard Institute in Charlotte, NC is seeking a Full-Time Admissions Coordinator to support the admissions process in a family-centered behavioral health environment. The role entails managing client screenings, scheduling, verifying insurance, and ensuring HIPAA compliance while delivering compassionate care.

Ideal candidates possess a Bachelor's degree in a human services field or equivalent work experience, along with certifications in First Aid/CPR and crisis intervention. Join a dedicated team focused on whole-person wellness and long-term recovery outcomes, with benefits that include professional development reimbursement and a 401(k) retirement plan.

Qualifications

• Bachelor's degree in human services or 2 years of relevant experience.
• Experience in mental health, substance use, or healthcare preferred.
• Certifications in First Aid/CPR and crisis intervention required.

Responsibilities

• Handle screening needs and gather information for admissions.
• Schedule and verify insurance for clients.
• Ensure HIPAA compliance during care transitions.

Skills

Administrative skills

Clinical empathy

Crisis intervention

Education

Bachelor's degree in a human services field

First Aid/ CPR Certification

Crisis Intervention Certification

Job description

Hours: Full-Time, Monday - Friday 8:00 - 5:00 with rotating weekend on-call.

About The Blanchard Institute

We are a family-centered behavioral health treatment center, specializing in mental health and substance use disorders. We are committed to delivering clinically sophisticated, evidence-based care while integrating the family system into the healing process. With a focus on whole-person wellness, same-day access to care, and long-term recovery outcomes, our work is rooted in compassion, integrity, and measurable impact for the individuals and families we serve.

Position Summary

Admissions Coordinator supports the admissions process by handling screening needs, gathering information, scheduling, verifying insurance and connecting clients to appropriate care. This role requires an understanding of admission criteria, strong administrative skills and clinical empathy (brief crisis intervention, assessments) while ensuring HIPAA compliance and smooth care transitions. The Admissions Coordinator serves as the bridge between clients, clinicians and medical staff, handling documentation and ensuring proper coordination for effective treatment.

Required Qualifications

• Bachelor's degree in a human services field and 6 months of experience working within a related mental health or substance use disorder field, or in lieu of degree, at least 2 years of related work experience in a mental health or substance use disorder field.
• Experience in a healthcare, mental health, substance use disorder, or clinical setting strongly preferred.
• First Aid/ CPR Certification
• Crisis Intervention Certification

Benefits

• Collaborative environment dedicated to clinical excellence
• Professional Development Reimbursement
• Multiple health plan design options combined with HRA or HSA
• Dental and Vision plans
• Healthcare & Dependent Care FSA
• Company paid Life Insurance, AD&D and STD
• Voluntary supplemental life insurance
• Optional Critical Illness, Hospital and Accident coverage
• 401(k) Retirement Plan
• Employee Assistance Program
• Paid Holidays
• Paid Time Off

Equal Employment Opportunity

The Blanchard Institute is an Equal Opportunity Employer. All employees are hired on the basis of merit and their ability to perform a particular job. It is the policy of The Blanchard Institute to provide equal employment to all employees and applicants without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender, gender identity or expression, genetic information, mental or physical disability, pregnancy or related conditions, citizenship, military or veteran status, or status in any group protected by federal, state or local laws (“Protected Group”).

Drug-Free Workplace

The Company is committed to a drug-free workplace. All offers of employment are expressly conditioned upon the successful completion of a pre-employment drug screening and background check in accordance with applicable law.

Background Verification

The Blanchard Institute participates in E-Verify.