Admissions Coordinator

Acadia Healthcare; Wilmington (NC); On-site; USD 26,174 - 30,307; Full time

Job summary

Acadia Healthcare in Wilmington is seeking a dedicated professional for patient admissions at the Wilmington Treatment Center. The role involves welcoming patients, reviewing admissions, and managing paperwork, ensuring smooth transitions into care.

A Bachelor’s degree is required, along with experience in healthcare admissions. The position offers a salary of $19.00 - $22.00 per hour and is scheduled Monday to Friday from 11:30am to 8:00pm.

Qualifications

• Bachelor’s degree required.
• One or more years of experience in healthcare admissions, preferably in mental health or substance abuse.
• CPR and de-escalation/restraint certification required.

Responsibilities

• Greet and search new patients.
• Schedule assessments for voluntary patients.
• Manage paperwork and answer phones.
• Assist patients and families in seeking treatment.
• Coordinate transportation for patients.

Skills

Healthcare admissions experience

Communication skills

Clerical duties

Empathy

Education

Bachelor’s degree

Job description

Overview

PURPOSE STATEMENT:

Primarily responsible for the admission and/or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.

Salary - $19.00 - $22.00 /Hr

Location: Wilmington Treatment Center/Call Center

Schedule: Monday - Friday 11:30am - 8:00pm

About Us:

Wilmington Treatment Center was founded in 1984 by a group of individuals whose lives had been affected by the disease of addiction. Over the ensuing four decades, the program has remained committed to providing the best possible treatment via evidence-based programming, research-supported methods and modalities, and personalized care that is delivered with both compassion and respect.

Responsibilities

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.
• Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.
• Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.
• Assist prospective patients and significant others in seeking treatment.
• Assist Admission Counselor in registration of patient to the assigned program.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree required.
• One or more years’ experience in healthcare admissions required. Preferably in the mental health or substance abuse field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.