Admissions Coordinator

Harboroaks; Memphis (TN); On-site; USD 34,000 - 52,000; Full time

Job summary

DELSH is seeking an Admissions Clerk to facilitate patient intake and registration, acting as a key liaison between patients, families, and the facility. You will gather required information, coordinate with referral sources, and schedule assessments while ensuring a smooth admission process.

The role requires a Bachelor’s degree and 1+ year in healthcare admissions, with CPR/de-escalation certification and attention to patient safety.

Qualifications

• Bachelor’s degree required.
• 1+ year experience in healthcare admissions, preferably in mental health or substance abuse.
• CPR and de-escalation/restraint certification required (training provided on hire).
• First aid may be required depending on state or facility.

Responsibilities

• Greet and screen new patients and those transporting patients on arrival.
• Review admissions against criteria and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls and manage data entry.
• Assist prospective patients and families in seeking treatment.
• Register patients to the assigned program and ensure timely paperwork distribution.
• Coordinate with referrals and transportation arrangements.
• Maintain professional, empathetic customer service and prioritize patient safety.

Skills

Communication skills

Empathy

Organizational ability

Education

Bachelor’s degree

Job description

PURPOSE STATEMENT:

Responsible for the admission and or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.

Responsibilities

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.


• Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.


• Schedule assessments of voluntary patients.


• Respond promptly to inquiry calls.


• Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.


• Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.


• Assist prospective patients and significant others in seeking treatment.


• Assist Admission Counselor in registration of patient to the assigned program.


• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.


• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.


• Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.


• Coordinate with referral sources.


• Coordinate transportation arrangements for patients.


• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree required.


• One or more years’ experience in healthcare admissions required. Preferably in the mental health or substance abuse field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.


• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).


• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.

DELSH

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