Admissions Coordinator

Wilmington Treatment Center; Wilmington (NC); On-site; USD 26,000 - 30,000; Full time

Job summary

Wilmington Treatment Center is seeking an organized admissions specialist to manage patient intake, registrations, and communications with referrals and families. You will greet patients, verify information, and coordinate with clinical staff to initiate admissions.

The role requires a bachelor’s degree and experience in healthcare admissions, with CPR/de-escalation training. The position offers daytime shifts Sunday through Thursday at our Wilmington, NC facility.

Qualifications

• Bachelor’s degree required.
• 1+ year of healthcare admissions experience.
• Prefer CAC/CCDC/CEAP or LPN licensure.
• CPR and de-escalation training required.
• First aid may be required depending on state.

Responsibilities

• Greet and search new patients upon arrival.
• Review admissions with Admission Counselor against criteria and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Handle clerical duties: data entry, paperwork, and phone calls.
• Gather required clinical and demographic data from patients and sources.
• Assist prospective patients and significant others in seeking treatment.
• Assist Admission Counselor in registration of patients to the assigned program.
• Complete admission paperwork accurately and distribute to notify staff.

Skills

Healthcare admissions

Interpersonal communication

Phone screening

Documentation

Education

Bachelor’s degree

Tools

Electronic Health Records (EHR)

Job description

Purpose Statement

Primarily responsible for the admission and/or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.

Salary

$19.00 - $22.00 /Hr

Location

Wilmington Treatment Center/Call Center

Schedule

Sunday - Thursday

About Us

Wilmington Treatment Center was founded in 1984 by a group of individuals whose lives had been affected by the disease of addiction. Over the ensuing four decades, the program has remained committed to providing the best possible treatment via evidence-based programming, research-supported methods and modalities, and personalized care that is delivered with both compassion and respect.

Essential Functions

• Greet and search new patients and those transporting patients upon arrival.
• Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.
• Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.
• Assist prospective patients and significant others in seeking treatment.
• Assist Admission Counselor in registration of patient to the assigned program.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• Bachelor’s degree required.
• One or more years’ experience in healthcare admissions required. Preferably in the mental health or substance abuse field.

Licenses/Designations/Certifications

• LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Additional Regulatory Requirements

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

AHMKT