Admissions Coordinator

Integritus Healthcare; South Yarmouth (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Professional growth opportunities

Job summary

Integritus Healthcare in Massachusetts is seeking an Admissions Coordinator to serve as the primary liaison for prospective residents and families, guiding them through tours, questions, and the application process.

You will coordinate the admission from referral to arrival, collaborate with clinical liaisons, facility leadership, and providers, and ensure timely collection of financial and medical records.

Qualifications

• Minimum 3 years of experience in long-term care.
• High school diploma required; bachelor’s degree preferred.
• Knowledge of Medicare, Medicaid, OBRA, and long-term care admissions regulations.
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
• Clear communication and problem-solving abilities.

Responsibilities

• Serve as primary contact for prospective residents and families, answering questions, conducting tours, and gathering information for applications.
• Coordinate admission from referral through arrival with clinical liaisons, facility leadership, and referring providers.
• Collect and review clinical and financial referral information, coordinating approvals within 15–30 minutes response timeframe.
• Obtain nursing management’s clinical approval before admission.
• Confirm insurance coverage and payment sources with Business Office and follow up on missing information.
• Complete admission paperwork with residents or designated representatives.
• Coordinate with nursing, rehabilitation, social services, dietary, and other departments to welcome and care for new residents.
• Ensure preadmission screenings and OBRA/PASRR requirements are completed.
• Maintain accurate admission records including advance directives and emergency contacts.
• Track referrals and provide monthly reports to the Administrator.

Skills

Long-term care experience

Communication skills

Attention to detail

Cross-functional collaboration

Education

High school diploma

Bachelor’s degree preferred

Job description

What You’ll Do

• Serve as a primary contact for prospective residents and families, answering questions, conducting tours, and gathering information needed to complete applications.
• Coordinate the admission process from referral through arrival, working with clinical liaisons, facility leadership, and referring providers.
• Collect and review clinical and financial referral information, coordinating approval through the appropriate facility leaders within the established 15 to 30 minute response timeframe.
• Obtain nursing management’s clinical approval before admission.
• Confirm insurance coverage and payment sources with the Business Office and follow up on outstanding information.
• Complete admission paperwork with residents or their designated representatives.
• Coordinate with nursing, rehabilitation, social services, dietary, and other departments so teams have the information needed to welcome and care for each new resident.
• Ensure required preadmission screenings and documentation are completed, including applicable OBRA and PASRR requirements.
• Maintain accurate admission records, including advance directives, emergency contacts, and resident representative information.
• Track referrals, update the referral database weekly, and provide monthly reports to the Administrator.
• Check in with residents and families, help address concerns, and support customer satisfaction surveys and follow-up.
• Protect resident confidentiality and support residents’ rights throughout the admission process.
• Perform other related duties as assigned by the Administrator.

What You’ll Bring

• A minimum of three years of experience in long-term care.
• High school diploma required; bachelor’s degree preferred.
• Knowledge of Medicare, Medicaid, OBRA, and regulations related to long-term care admissions.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities.
• Clear communication and sound problem-solving skills.
• A compassionate, patient approach to helping residents and families navigate care decisions.
• The ability to work independently, use good judgment, and collaborate with colleagues across departments.
• Proficiency with basic computer applications and accurate recordkeeping.
• The ability to read, write, speak, and understand English.

Why Join Integritus Healthcare?

Join a caring, collaborative team where your work makes a difference for residents and their families. We offer generous paid time off, health insurance benefits, and opportunities for professional growth.