Admissions Coordinator

Regina-Health-Center-1; Richfield Township (OH); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Competitive wages

Flexible scheduling

Health, dental, and vision insurance

Paid vacation and sick time

Employer-paid retirement plans

Tuition reimbursement

Job summary

Regina Health Center in Richfield, OH is seeking an Admissions Coordinator to guide residents and families through transitions to assisted living, rehabilitation, or long-term skilled nursing care.

You will partner with hospital discharge planners, families, our marketing team, nursing leadership, and other departments to make admissions welcoming, efficient, and accurate, with a focus on compassion and clear communication.

Qualifications

• Two years of related healthcare admissions experience and/or relevant education and training.
• Familiarity with Medicare/Medicaid and managed care is a plus.
• Proficiency with computers and maintaining confidential records.

Responsibilities

• Build relationships with families and welcome them; respond to inquiries and coordinate referrals.
• Own the admission process from inquiry to admission and follow-up.
• Verify coverage and admission criteria, pre-certifications where required.
• Coordinate room placements and communicate updates among departments.
• Maintain accurate resident records and ensure confidentiality.

Skills

Customer service

Communication

Organization

Problem solving

Teamwork

Attention to detail

Education

Healthcare admissions experience

Tools

PointClickCare

Job description

Make a Difference. Build Relationships. Make Things Happen.

Are you a friendly, organized, detail-oriented person who takes pride in getting things done right? Do you enjoy helping people, building relationships, and making a positive difference in the lives of others? Regina Health Center is looking for an enthusiastic, dependable Admissions Coordinator to join our outstanding leadership team!

Regina Health Center is a mission-based skilled nursing facility of excellence, situated on 230 beautiful acres in Richfield, Ohio. As a ministry of the Sisters of Charity Health System, we are dedicated to providing compassionate, high-quality care in a welcoming, faith-based environment where residents feel truly at home.

We are looking for more than someone who can complete paperwork. We want a personable, proactive professional who takes ownership, pays attention to the details, follows through on commitments, and understands that every inquiry, referral, and admission represents a person and a family placing their trust in us.

What You'll Do

As our Admissions Coordinator, you will play a vital role in helping residents and families navigate the transition to assisted living, rehabilitation, or long-term skilled nursing care. You'll work closely with hospital discharge planners, families, our marketing team, nursing leadership, and other departments to make the admission process welcoming, efficient, and seamless.

Your responsibilities will include:

• Build relationships and welcome families. Respond promptly and professionally to inquiries, coordinate referrals, conduct facility tours, and help prospective residents and families feel comfortable and informed.
• Take ownership of the admission process. Coordinate every step from the initial inquiry through admission and follow-up, ensuring nothing falls through the cracks.
• Get the details right. Verify insurance coverage, understand Medicare, Medicaid, and managed care requirements, evaluate admission criteria, and obtain necessary pre-certifications.
• Follow through and be accountable. Track referrals, complete paperwork accurately and on time, communicate updates, and proactively resolve outstanding issues.
• Work as part of a team. Partner with nursing leadership and other departments to determine appropriate placement, coordinate room assignments, and ensure everyone is prepared for each new resident.
• Keep information accurate and confidential. Maintain complete resident records, follow established admission, transfer, and discharge procedures, and communicate essential information to the appropriate departments.
• Support our mission and growth. Help achieve census goals, strengthen relationships with referral sources and community partners, and represent Regina Health Center with professionalism, warmth, and compassion.
• Be a trusted resource. Help residents, families, and representatives understand facility policies, insurance processes, and related admission requirements.

The Person We're Looking For

The right person is someone who combines a welcoming personality with strong organizational skills and a genuine commitment to getting the job done right.

You are someone who:

• Greets people with a smile and makes them feel welcome.
• Is exceptionally organized and pays attention to the little things.
• Takes initiative rather than waiting to be reminded.
• Follows through on commitments and holds yourself accountable for results.
• Communicates clearly, professionally, and compassionately.
• Can manage multiple priorities without losing track of important details.
• Solve problems, makes sound decisions, and asks questions when needed.
• Works well with a team while taking independent responsibility for your work.
• Understands that timely responses, accurate paperwork, and dependable follow-through make a real difference to residents, families, and coworkers.

Qualifications

• At least two years of related healthcare admissions experience and/or relevant education and training.
• Prior long-term care or nursing home admissions experience preferred.
• Familiarity with Medicare, Medicaid, managed care, and PointClickCare preferred.
• Strong customer service, communication, organizational, and problem-solving skills.
• Proficiency with computers and the ability to maintain accurate, confidential records.
• A positive attitude, professional demeanor, and commitment to compassionate service.

Why Join Regina Health Center?

We believe exceptional care begins with exceptional people. We offer a supportive, team-oriented workplace where your contributions matter and your work has purpose.

Our benefits include:

• Competitive wages and flexible scheduling
• Health, dental, and vision insurance
• Generous paid vacation, personal, and sick time
• Employer-paid 401(a) retirement plan and employer-matched 403(b) retirement plan
• Flexible spending accounts
• Tuition reimbursement and educational assistance
• Public Service Loan Forgiveness eligibility for qualifying employees
• Employee Assistance Program
• Employee recognition and referral programs
• Opportunities for professional growth and advancement
• Free parking and much more
• Pay $60,000.00 per year

Join a talented team that values compassion, accountability, teamwork, and excellence. Help us make every admission a positive experience and every resident feel at home.

“You'll thrive here if you enjoy working with people, keeping things organized, and taking pride in knowing that nothing important gets overlooked.”

A Ministry of the Sisters of Charity Health System